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problem after problem, always fighting a battle internally or externally. everything has to be escalated and do not give managers authority to make decisions. we say we want to be the best in class but we make decisions that contradict that. we make our decisions based 100% financially.
What is the best part about your compensation package?
the best part is my vacation time and 401k...
What is most positive about the culture and environment at your company?
Our training department is innovative
What do your coworkers need to improve and how could you work together better?
they need experience and are not solid coaches. we could work better together by being f2f/exposed to each other more.
What's going wrong and how can it be improved?
service, damage, claims, customer service, lack of accountability on the operations side. we are a financial company and put put the customer low on our list of priorities. we say one thing but do another.
What does the leadership team need to get better at?
fixing service, they don't know-how. we have too many new people and they are not operators. because of this, they are unable to coach/teach/train their staff. if they can't teach them, who will? how will it ever get better?
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