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Overall, this is a good company, and I have been happy for the majority of my 20 yrs. There are just frontline issues to be addressed, but we don't see the resources available for improvements
What is most positive about the culture and environment at your company?
Diversity, and bringing social issues to light
What are some of the best things about your team?
We are like a family, and treat each other respect. SCM, LAE counterparts are always willing to help one another
What do you like best about the leadership team?
I can only answer this about my direct manager, as I do not have any communication with executives. My direct managers DOS, DGM, SCM really care about the customer experience and always answer questions, and get involved when necessary.
Why do you feel undervalued and what would make you feel better about your compensation?
I am the lowest paid LAE within my district. I came from a CSR so I now believe that was a factor in my initial pay scale. I feel all LAE's, at least within the district should be paid equally.
What's going wrong and how can it be improved?
To much is being invested in Executives, and less is being focused on front line training. For example, OS&D is out of control. There needs to be face to face training so all OS&D personnel are on the same page.
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