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To much top down direction, not enough collaboration for success, Training shows the company XPO LTL wants to be and reality is that we can't retain people once hired due to that disconnect. I believe we can be the company we aspire to be if we could "Focus on the Person" Customers and Employees.
What does the leadership team need to get better at?
Respect the customers and Employees. Realize that without them we don't have a business. Our actions don't accomplish it.
What is most positive about the culture and environment at your company?
Our SCM is great. Drivers and Dockworkers are great. The legacy employees in FOM and FOS roles are the negatives. Knowledgeable in the task but terrible leaders.
Why do you feel undervalued and what would make you feel better about your compensation?
The company doesn't see or know me or my background well enough to utilize my talent and experience. I'm just plugging a hole that is needed today.
What are some of the best things about your team?
The Drivers, Dockworkers, and Customer Service reps are the most important team members in our company. We have really good people in those seats and we need to respect the job they do in how we treat them and communicate to them.
What's going wrong and how can it be improved?
We are a service provider with service standards that we don't achieve. This is simple. If we sell a service standard we meet that expectation and customers will stay with us. When we put the focus on internal objectives we lose our mission. We can be profitable and provide a quality product.
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