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I have had a good experience working at XPO so far. There are some issues, I feel as though I have to work nights or long hours to keep up with the demand. That is due to our leadership slashing some of the support systems that we had in place. That is not good for business or employee satisfaction.
What do you like best about the leadership team?
They have a lot of experience in the industry.
What is most positive about the culture and environment at your company?
Our customer service is bad, but we are profitable.
What are some of the best things about your team?
They care about our customers. They care about doing a good job.
Why do you feel undervalued and what would make you feel better about your compensation?
Set attainable goals. Give pay increases. Year over year goals are difficult to quantify where the actual work is getting done to help this company grow. You could work extra long hours and nights, and if your goals are unattainable then you don't make any bonus. Company seeing record profits.
What's going wrong and how can it be improved?
Our service is terrible. We don't have enough people to get the job done well. All of the efficiencies have gotten in the way of taking care of the customer. Let your folks take care of the customer instead of always chasing profits and numbers. Focus on service rather than chasing ODFL O/R number.
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