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I enjoy my job. But things could be so much better if things were run properly - everyone would be happier. We're working harder not smarter!!
What is most positive about the culture and environment at your company?
I can't think of anything right now.
What are some of the best things about your team?
CSRs are the core of our facility and we work well as a team.
What does the leadership team need to get better at?
Communication!! Hold people accountable. Back up a person or at least investigate when they are having issues with workers not doing their jobs properly.
Why do you feel undervalued and what would make you feel better about your compensation?
CSRs at our facility make a lot of decisions that a DSR, dockworker, FOS or even a SCM won't make. We work harder because others aren't working smarter, following procedures or taking shortcuts to get their shift done.
What's going wrong and how can it be improved?
Mgr/Sprvr doesn't hold people accountable to get things to run smooth. Too many ideas/agendas to just get their shift done-not following procedures. Too much pushing trailers thru just because they don't have time to pull off a shipment that needs to be held at their facility.Too many MOVRs create
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