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LTL has lost focus on customer satisfaction which has eroded our good reputation with our customer base. Just look at the last Mastio survey. We used to be #1 now we’re next to last. I like my job but lately it has become painful constantly being bombarded with customer complain
What do you like best about the leadership team?
Communication of company performance and goals
What are some of the best things about your team?
Everyone is willing to help others when needed
What is most positive about the culture and environment at your company?
Being able to speak your mind
What is the best part about your compensation package?
Salary plus ability to earn bonus through achieving and surpassing goals
What's going wrong and how can it be improved?
Service in LTL is terrible and I don’t believe LTL leadership has the experience or knowledge of the Industry to improve it. Sales leadership is overloading the sales team with constant changes in procedures, and seem to think computer enhancements are critical while lo
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