YMCA Employee Reviews
Out of 141 YMCA employee reviews, 79% were positive. The remaining 21% were constructive reviews with the goal of helping YMCA improve their work culture. The Customer Support team, with 93% positive reviews, reports the best experience at YMCA compared to all other departments at the company. The Operations team offered the most constructive feedback, with 38% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
We can come together to solve a problem.
Approachable fair and honest very helpful
Their openness, support, and inclusivity.
Review from Customer Support Dept
How easy it is to communicate
They are all very kind and accomodatiog
What does the leadership team need to get better at?
Communication, realistic expectations, kinder words
Communication, support, positive reinforcement, transperancy
Being respectful and loyal of their employees.
Review from Operations Dept
Actually doing their work
What is the best part about your compensation package?
I do not have one
its sustains me real well
that its very fair and compatible
Review from Customer Support Dept
future for myself and family
The family rate is amazing
Why do you feel undervalued and what would make you feel better about your compensation?
They pay as little as the can
The position is clearly defined, however the time-managment over the team is exasperating at times.
Review from Customer Support Dept
Low pay. Expected to work often clock
For the anount of work i do & what i bri f ro the team i am severely you underpaid. According to stats my position should be making anywhere feom 20-50k more than what they are paging us. But management & CEO's are making 100+k
i feel undervalued and a nice pay raise would be amazing! $36,000 a year seems way too little for the amount of work in my normal days especially when im only 1 guy by myself. No one else in the Y can do what i do but i know i could easily do what they do.
What are some of the best things about your team?
Everyone is very helpful and encouraging.
young & energetic, strong rapport among instructors
We work great together at the Senior Center!!
Friendly, with the ability to share complaints, concerns amd compliments openly
Review from Customer Support Dept
I like how social they are
What do your coworkers need to improve and how could you work together better?
Being more unified and bring more supportive
We work well together and would be better if the staff were treated better by management
Review from Operations Dept
Very low level people are hired. Turn over rate is high. Don't know each other.
What is most positive about the culture and environment at your company?
Health and fitness. Drive to succeed.
making a difference in kids lives
The seniors at the senior center are awesome
The overall membership, some of the leaders ability to communicate, and mentoring
Review from Customer Support Dept
Everyone is very nice and welcoming
What needs to change to make the company culture better?
Better more realistic kinder management
What did you like most about the interview process?
friendly interviewer, didn't have to go in person
The comfortable interaction. Between the Director and myself.
Review from Customer Support Dept
How it was simple and easy
The interviewers are mostly helpful.
Very personable & easy going
What would you improve about your company's interview process?
It was fine not an issue
What makes you most happy at work?
Seeing the quality of my work appreciated by both members and staff.
Seeing all the members come in to socialize and working out and meeting new people
Working ine-on-one with our Members!
Review from Customer Support Dept
Socializing with coworkers makes me happy.
Interacting with the children and seeing that they trust me.
What's going wrong and how can it be improved?
Less expectation to work for free
Employee burnout is recognized but not directly addressed. Turnover is overwhelming.
Review from Operations Dept
Treatment of employees and management could reevaluate and staring treating us better
Review from Operations Dept
What do you like best about your company?
Location is ideal for me
Review from Operations Dept
It tried to give back to the community.
Staff who care
community involvement
What would you most like to see improved at your company?
Would like to see a roof over the ice skating surface. It would extend the season
Review from Operations Dept
The company claims they're non-profit but all they care about is money
Operational issues corrected
poor management and lack of integrity