Zenith American Solutions Retirement Benefits Operations Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
I AM GLAD THEY ARE KIND AND RESPONSIVE.
Posted 9 days ago
I feel like the ones that I get to interact with understand or try to understand where we are coming from and what we need to function the best we can, and try to understand what we need
THERE IS NO MICROMANAGING AT ALL
I appreciate the overall direction & support provided by the team
Team work, makes the dream work!
What does the leadership team need to get better at?
Communication; team building; visibility; organization.
Accurate training of others in all departments
Asking for feedback from Employees to help ease procedures for our specific jobs and implement useful procedures
What is the best part about your compensation package?
That my rate of pay is fair. Others don't get the same.
Posted 9 days ago
The benefits provided to employees & their families
the health package is good
Holidays, PTO days, flex accounts, 401K
My Zenith pay is fair
Why do you feel undervalued and what would make you feel better about your compensation?
As I understand the nature of the company, I find it hard to believe that we are paid the best we can be and that we have the best vacation time. I do not like the PTO ( vacation /sick time together). I would like to see sick time and vacation time .
DON'T FEEL I'M RECOGNIZED FOR THE EXCELLENT AND ACCURATE JOB I DO
Would like an increase in pay.
Based on market research, the company is paying anywhere from $10-20K below what I could make if I moved on from Zenith. I recently found a senior benefit processor that would technically be a demotion for me at Zenith, but it also paid more than my current position.
What perks? Changes are made without any consideration to how it affects the people who actually do the work and interact with the clients. Company built on individual service has now become robotic with "everything should be the same". Guidelines are good but too much structure is suffocating.
What are some of the best things about your team?
Communication is always the key to have a good team
We get the job done!
My team is great. They communicate and are flexible with assistance.
If my supervisor is not available I can reach out to other team members who will try to assist.
Everyone is there to lend a helping hand with questions or concerns.
What do your coworkers need to improve and how could you work together better?
Better pay for new employees.
Posted 9 days ago
some of the coworkers are rough around the edges and take any type of feedback negatively. And some are just difficult to get along with, no matter what you say or do.
ITS HARD BECAUSE THIS JOB DOESN'T HAVE ALOT OF TEAM WORK ASSIGNMENTS- WHICH I WOULD LOVE AND FEEL MORE APART OF A TEAM
they need to interact with each other more
Some co-workers need to improve on just being friendly and courteous that includes members of the management team. We don't have to be friends but as a team we should at least be friendly.
What is most positive about the culture and environment at your company?
We have monthly staff meetings in person and they serve lunch.
Posted 9 days ago
I tend not to let things bother me; I enjoy my job, and I enjoy learning. I want to see other people succeed. I want to help my co-workers; we are close in the PGH office, and we tend to help each other and work close together to figure things out. And make sure everyone fits in.
WE TRY TO CELEBRATE BIRTHDAYS AND HOLIDAYS
The positive aspect of the culture is the teamwork & how we help each other
I love being a part of the Zenith Team!
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Being able to help my peers, my manager, and others throughout the company. The members, the attorneys, the trustees. I have worked hard to create a great relationship with them.
being able to help the members
The ability to be able to work for such a great company!
No meetings on the schedule. It's becoming less and less common for there to be a built-in work day. Meeting-less Fridays were an empty promise last year.
talking to the customers every day
What's going wrong and how can it be improved?
Staffing is a never-ending battle to remain fully staffed.
Posted 9 days ago
LIKE I SAID- MORALE ISN'T GREAT, DOESN'T FEEL LIKE A TEAM- LOTS OF NEGATIVITY.
Too much work and not enough people to do it. No time to give counseling or consequences for poor work. Also can't afford to lose staff - even bad.
I feel that our company does not appreciate the good employees and not use our knowledge to improve procedures
What do you like best about your company?
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What would you most like to see improved at your company?
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