First Citizens Bank Claimed Company

EMPLOYEE PARTICIPANTS: 113

TOTAL RATINGS: 978

Merrill Edge

EMPLOYEE PARTICIPANTS: 10

TOTAL RATINGS: 140

First Citizens Bank vs Merrill Edge

Compare First Citizens Bank versus Merrill Edge for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 113 employees and customers of First Citizens Bank and 10 employees and customers of Merrill Edge.

First Citizens Bank

First Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of First Citizens Bank.

Merrill Edge

Merrill Edge's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Merrill Edge.

2.8/5

Product Quality

1.5/5

2.9/5

Pricing

1.5/5

2.7/5

Customer Service

1.5/5

-13

NPS Score

39%	Promoters
9%	Passive
52%	Detractors

Net Promoter Score
Winner by 69

-82

NPS Score

6%	Promoters
6%	Passive
88%	Detractors

See how First Citizens Bank compares to its competitors

See how Merrill Edge compares to its competitors

Working at First Citizens Bank vs Working at Merrill Edge

79 / 100

CEO Rating

83 / 100

CEO Rating
Winner by 4%

First Citizens Bank

First Citizens Bank doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Merrill Edge

Employees at Merrill Edge rate their CEO, , 83/100. This score is 4% higher than the scores of First Citizens Bank's CEO, Frank Holding, Jr..

CEO Score 79

CEO Score

CEO Score 83

Overall Culture 77

Overall Culture

Overall Culture 74

eNPS

Gender Score 88

Gender Score

Gender Score N/A

Diversity Score 83

Diversity Score

Diversity Score N/A

Perk And Benefits 82

Perk And Benefits

Perk And Benefits 83

Professional Dev. 77

Professional Dev.

Professional Dev. N/A

Overall Culture at First Citizens Bank vs Merrill Edge

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Overall Culture a 77/100, with HR and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 3%

/ 100

Merrill Edge

Employees at Merrill Edge rate their Overall Culture a /100.

First Citizens Bank77
Merrill Edge

Employee Net Promoter Score at First Citizens Bank vs Merrill Edge

eNPS

First Citizens Bank

45 Promoters 49%

15 Passives 17%

31 Detractors 34%

eNPS

Merrill Edge

5 Promoters 56%

3 Passives 33%

1 Detractors 11%

Employee Net Promoter Score
Winner by %

First Citizens Bank15
Merrill Edge

Gender Score at First Citizens Bank vs Merrill Edge

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Gender Score a 88/100, with Sales and Operations as the two departments that rate their experience the highest.

Gender Score
Winner

/ 100

Merrill Edge

Merrill Edge doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

First Citizens Bank89

Diversity Score at First Citizens Bank vs Merrill Edge

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Diversity Score a 83/100.

Diversity Score
Winner

/ 100

Merrill Edge

Merrill Edge doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

First Citizens Bank84

Perk and Benefits Score at First Citizens Bank vs Merrill Edge

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Perk and Benefits Score a 82/100, with Operations and HR as the two departments that rate their experience the highest.

/ 100

Merrill Edge

Employees at Merrill Edge rate their Perk and Benefits Score a /100.

Perk and Benefits Score
Winner by 1%

First Citizens Bank83
Merrill Edge

Professional Development Score at First Citizens Bank vs Merrill Edge

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Professional Development Score a 77/100.

Professional Development Score
Winner

/ 100

Merrill Edge

Merrill Edge doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

First Citizens Bank79

Leadership Culture Ratings vs Merrill Edge

First Citizens Bank

81 / 100

Leadership Culture Ratings vs Merrill Edge
Winner by 6%

Merrill Edge

75 / 100

First Citizens Bank rates % higher than Merrill Edge on Leadership Culture Ratings vs Merrill Edge Ratings based on looking at 254 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "What does the leadership team need to get better at?".

First Citizens Bank82
Merrill Edge

Compensation Culture Ratings vs Merrill Edge

First Citizens Bank rates % lower than Merrill Edge on Compensation Culture Ratings vs Merrill Edge Ratings based on looking at 152 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "What is the best part about your compensation package?".

First Citizens Bank79
Merrill Edge

Team Culture Ratings vs Merrill Edge

First Citizens Bank

83 / 100

Team Culture Ratings vs Merrill Edge
Winner by 9%

Merrill Edge

74 / 100

First Citizens Bank rates % higher than Merrill Edge on Team Culture Ratings vs Merrill Edge Ratings based on looking at 129 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "What are some of the best things about your team?".

First Citizens Bank83
Merrill Edge

Environment Culture Ratings vs Merrill Edge

Tied

First Citizens Bank tied with Merrill Edge on Environment Culture Ratings vs Merrill Edge Ratings based on looking at 133 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "Does someone you work with closely, make you want to quit your job?".

First Citizens Bank71
Merrill Edge

Sentiment Culture Ratings vs Merrill Edge

First Citizens Bank rates % lower than Merrill Edge on Sentiment Culture Ratings vs Merrill Edge Ratings based on looking at 198 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "How do your customers perceive your company?".

First Citizens Bank72
Merrill Edge