Alkami Technology Angeforderte Firma
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly and build thriving digital communities. Weiterlesen
I enjoy digging into a problem and solving it for our client. Unfortunately, my position has shifted from resolution-focused to simply adhering to communication SLAs rather than resolving the actual issue. When my workload doubles overnight, I'm not sure how I can have an enjoyable experience.
Was ist das Beste an Ihrem Vergütungspaket?
Salary is the best part.
Was ist das Beste an Ihrem Vergütungspaket?
Health Insurance is the best part of the compensation package.
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
The peers (other ICs) that I work with every day.
Was macht Sie bei der Arbeit am glücklichsten?
Solving our client's issues with platform configuration brings me joy.
Was sind einige der besten Dinge an Ihrem Team?
My team collaborates quite well together. They are easy to talk to and knowledgeable about our tools and processes.
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
We Win Together. This means collaboration, documentation and willingness to be a team player is how we provide the best customer experience.
Was braucht das Führungsteam, um besser zu werden?
Understanding that AI should not replace people. We essentially have a skeleton crew in Support, resulting in a poor customer experience for most of their submissions.
Was sind einige der besten Dinge an Ihrem Team?
My team is very learning focused and in order to that we need to collaborate. We attend meetings where we bring up difficult issues that clients are experiencing and troubleshoot them together in a constructive way.
Was braucht das Führungsteam, um besser zu werden?
Leadership needs to get better at understanding the work that ICs do. For me there is a disconnect I feel with the leadership demanding goals be met without an understanding or a plan to get there.
Was läuft falsch und wie kann es verbessert werden?
There is an overwhelming amount of work to be done after the January layoffs. Support is in the midst of migrating from Jira to ServiceNow so we are working in two different platforms. Constantly getting pinged by various teams/managers about how tickets are out of SLA. Impossible to make progress.
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