Alkami Technology Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted a month ago
Review from Customer Support Dept · Posted a month ago
Review from Customer Support Dept · Posted a month ago
Rough road in the beginning, but now in a place that aligns with what is promoted
Review from Customer Support Dept
What do you like best about the leadership team?
The seem to care about how I do
Review from Customer Support Dept · Posted a month ago
The ability to communicate a clear long term vision
Review from Customer Support Dept · Posted a month ago
They lead by example, communicate transparently, and remain accessible to both employees and clients. They take the time to meet with clients, understand their needs and concerns, and consistently follow through on their commitments.
Review from Customer Support Dept · Posted a month ago
The amount of support I receive without the feeling of causing an inconvenience is wonderful
Review from Customer Support Dept · Posted a month ago
Direct managers seem to really appreciate their direct reports and do what they can to make the job frictionless.
Review from Customer Support Dept
What does the leadership team need to get better at?
Understanding that AI should not replace people. We essentially have a skeleton crew in Support, resulting in a poor customer experience for most of their submissions.
Review from Customer Support Dept
Communication and execution. The goals given are too generic, and there doesn't seem to be a clear plan for improvement in 2026.
Review from Customer Support Dept
Changes that HR set need to be communicated to the leadership team before they are implemented.
Review from Customer Support Dept
Leadership should take constructive criticism as a chance to improve a department, instead they take it to heart and shut down any criticisms, which then they make your work life miserable until they either terminate you or you quit. We are just a number and we're easily replaceable in their eyes.
Review from Customer Support Dept
What is the best part about your compensation package?
RSU grants and KEIP bonuses for senior individual contributors
Review from Customer Support Dept · Posted 20 days ago
The total compensation with additional RSUs
Review from Customer Support Dept · Posted a month ago
Dental insurance is good. Health insurance is more than double my monthly premium and the co pays are higher than my previous employer
Review from Customer Support Dept · Posted a month ago
The Health Benefits are great.
Review from Customer Support Dept · Posted a month ago
Bonus payout quarterly and target of 20% of salary
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
pay to amount of work ratio is significantly off and the 401k match is a joke
Review from Customer Support Dept · Posted 20 days ago
This is not just a me problem, but our group. We do so much that isn't appreciated by the rest of the company, and I think that mentality is part of it. More.
Review from Customer Support Dept
Better 401 (k) match, increase in pay, and equal SR. level benefits with other positions in the company, like RSUs and bonuses.
Review from Customer Support Dept
The rules around compensation changes have become very strict & there isn't enough opportunity to increase salaries based on performance. There is also an expectation to do more with less & it's beginning to run us ragged. Rather than increase pay or hire more people we're simply expected to do more
Review from Customer Support Dept
401k offer low matching. No career opportunity, even after years of exceeding performance reviews. Dwindling perks, free healthcare now costs money. No catered lunch. RSU is decreasing in value, share price has never gotten back to the IPO level.
Review from Customer Support Dept
What are some of the best things about your team?
Tight-knit and fairly well tenured. Everyone is open and willing to help each other out.
Review from Customer Support Dept · Posted 20 days ago
Willing to hop in and help
Review from Customer Support Dept · Posted a month ago
The ability to work as a team to manage the project portfolio
Review from Customer Support Dept · Posted a month ago
They are willing to help and share feedback
Review from Customer Support Dept · Posted a month ago
The Implementation Specialist team works really well to support each other in every aspect of the project when issues or questions arise.
Review from Customer Support Dept · Posted a month ago
What do your coworkers need to improve and how could you work together better?
Most of my fellow alkamists are swell. I just have a preference to solve problems in isolation before asking others for help.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
As a remote-first company, groups strive to keep engaged with team and departmental events, bringing people in when the budget allows to build team strength.
Review from Customer Support Dept · Posted 20 days ago
Alkamists willingness to jump in and resolve problems
Review from Customer Support Dept · Posted a month ago
The people, leadership, and consistency.
Review from Customer Support Dept · Posted a month ago
Most teams are willing to assist in any way possible when projects have an issue. Additionally, the ability to have a work/life balance is outstanding.
Review from Customer Support Dept · Posted a month ago
Because we are in the same boat, we work together to keep each other going despite various challenges.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
There are frequently new challenges to take on.
Review from Customer Support Dept · Posted 20 days ago
solving problems, accomplishing goals, continuing forward
Review from Customer Support Dept · Posted 20 days ago
Knowing the issue without needing to ask for help
Review from Customer Support Dept · Posted a month ago
The culture is amazing. I feel like I can do my job with trust. I enjoy my clients and coworkers
Review from Customer Support Dept · Posted a month ago
Getting to work on something complicated without friction from outside tools/documentation/red tape etc.
Review from Customer Support Dept
What's going wrong and how can it be improved?
There is an overwhelming amount of work to be done after the January layoffs. Support is in the midst of migrating from Jira to ServiceNow so we are working in two different platforms. Constantly getting pinged by various teams/managers about how tickets are out of SLA. Impossible to make progress.
Review from Customer Support Dept
It seems very important that upper leadership is shifting the culture to try to sell the company. Again, there is no specific direction, and many processes and workflows within the company were removed, with no other options to absorb the work for the people who were left.
Review from Customer Support Dept
too much meaningless "compliance" work with a dinosaur "core" tech, often results in poor people deeper into debt - comes with the industry. Look to Bitcoin for innovative ways to add value - despite declining regulatory risks.
Review from Customer Support Dept
Everything is too chaotic - no one is rowing in the same direction.
Review from Customer Support Dept
Workload and being able to do the best job for the customer is difficult as there is a need to rush to the next task.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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