Alkami Technology Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Rough road in the beginning, but now in a place that aligns with what is promoted
Review from Customer Support Dept · Posted a month ago
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Regular town halls and transparency
Review from Customer Support Dept · Posted a month ago
Clear expectations, leadership support when needed, understanding of our workload, transparency with company goals, reasoning, and blockers
Review from Customer Support Dept
Our senior leadership team does a great job of engaging and listening to employees concerns and suggestions. They follow up those engagements with actions and steps towards resolving the issues.
Review from Customer Support Dept
I like how involved they are in the day-to-day operations.
Review from Customer Support Dept
Involved, transparent and fully invested in our clients.
Review from Customer Support Dept
What does the leadership team need to get better at?
Understanding that AI should not replace people. We essentially have a skeleton crew in Support, resulting in a poor customer experience for most of their submissions.
Review from Customer Support Dept
Communication and execution. The goals given are too generic, and there doesn't seem to be a clear plan for improvement in 2026.
Review from Customer Support Dept
Changes that HR set need to be communicated to the leadership team before they are implemented.
Review from Customer Support Dept
Leadership should take constructive criticism as a chance to improve a department, instead they take it to heart and shut down any criticisms, which then they make your work life miserable until they either terminate you or you quit. We are just a number and we're easily replaceable in their eyes.
Review from Customer Support Dept
What is the best part about your compensation package?
Not sure what you mean
Review from Customer Support Dept · Posted a month ago
Bonus payout quarterly and target of 20% of salary
Review from Customer Support Dept
Competitive wage and fair performance program with bonus.
Review from Customer Support Dept
Salary and bonus are on par with or exceed the average.
Review from Customer Support Dept
Salary is the best part.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better 401 (k) match, increase in pay, and equal SR. level benefits with other positions in the company, like RSUs and bonuses.
Review from Customer Support Dept
The rules around compensation changes have become very strict & there isn't enough opportunity to increase salaries based on performance. There is also an expectation to do more with less & it's beginning to run us ragged. Rather than increase pay or hire more people we're simply expected to do more
Review from Customer Support Dept
401k offer low matching. No career opportunity, even after years of exceeding performance reviews. Dwindling perks, free healthcare now costs money. No catered lunch. RSU is decreasing in value, share price has never gotten back to the IPO level.
Review from Customer Support Dept
I feel like, for the amount of work we are asked to do we can be compensated more
Review from Customer Support Dept
Alkami has grown, and I think it's time to up the salaries for certain groups that do more work than ever.
Review from Customer Support Dept
What are some of the best things about your team?
Experienced, friendly, fun, and tremendous focus on customer success
Review from Customer Support Dept · Posted a month ago
My team is willing to help with any situation, answer questions, provide support when needed.
Review from Customer Support Dept
My team collaborates quite well together. They are easy to talk to and knowledgeable about our tools and processes.
Review from Customer Support Dept
A very high percentage are working towards of thinking of the customer first.
Review from Customer Support Dept
Everyone is a hard worker who looks after clients and tries to make the best choice with overwhelming volume.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
People really seem to enjoy what they're doing
Review from Customer Support Dept · Posted a month ago
Remote work, supportive colleagues and leadership
Review from Customer Support Dept
The non-management team works together and are very collaborative, even though there is no direction from leadership; we are doing our best.
Review from Customer Support Dept
The culture is inclusive of all Alkamists.
Review from Customer Support Dept
The peers (other ICs) that I work with every day.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Positive interactions with our customers
Review from Customer Support Dept · Posted a month ago
Being remove, working with great financial institutions, being paid well
Review from Customer Support Dept
Assisting in resolving issues for my clients.
Review from Customer Support Dept
I love my role and the duties assigned to me. It's challenging and rewarding.
Review from Customer Support Dept
Alkami is always changing which forces growth.
Review from Customer Support Dept
What's going wrong and how can it be improved?
There is an overwhelming amount of work to be done after the January layoffs. Support is in the midst of migrating from Jira to ServiceNow so we are working in two different platforms. Constantly getting pinged by various teams/managers about how tickets are out of SLA. Impossible to make progress.
Review from Customer Support Dept
It seems very important that upper leadership is shifting the culture to try to sell the company. Again, there is no specific direction, and many processes and workflows within the company were removed, with no other options to absorb the work for the people who were left.
Review from Customer Support Dept
too much meaningless "compliance" work with a dinosaur "core" tech, often results in poor people deeper into debt - comes with the industry. Look to Bitcoin for innovative ways to add value - despite declining regulatory risks.
Review from Customer Support Dept
Workload and being able to do the best job for the customer is difficult as there is a need to rush to the next task.
Review from Customer Support Dept
Everything is too chaotic - no one is rowing in the same direction.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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