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Customers call screaming at us for mistakes of previous reps. We need more competent training and to make sure ALL departments are on the same page.
Was braucht das Führungsteam, um besser zu werden?
Hiring competent team leads preferably from inside the company. My current supervisor is newer than I am and cancels most huddles and I have yet to have a 1 on 1 been on the team for over a month.
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