Chewy CS Rep Employee Reviews
Briefly describe your overall experience at your company
The company only really cares about their customers and upper management
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Very understanding and compassionate people, they care about their employees as much as they do the business
Review from Customer Support Dept
How they help me with my calls
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Usually there to motivate the team. Most supervisors and managers are hands on and will work beside you.
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They try they best to help but also still do the job
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What does the leadership team need to get better at?
Hiring competent team leads preferably from inside the company. My current supervisor is newer than I am and cancels most huddles and I have yet to have a 1 on 1 been on the team for over a month.
Review from Customer Support Dept
Being understanding and compassionate not only for the customers but for the employees as well because thats who really make or break the company.
Review from Customer Support Dept
The management/team leads need to learn how to be on the same page about rules/regulations. There is a lot of back and forth, he said she said going on within. This company. The managers and team leads pretend to care about the new traineess, but in reality, they do not. They give a lot of conflict
Review from Customer Support Dept
The culture was never mature or healthy, however it made a drastic downward spiral when customer service was moved out of the corporate building. We were left with the VP of Customer Service and no one overseeing her. HR reported to her too which helped conceal the way she mistreated the employees.
Review from Customer Support Dept
Bosses never work but always criticizing the people under them.
Review from Customer Support Dept
What is the best part about your compensation package?
The hourly pay as part of the leadership team
Review from Customer Support Dept
That we get paid every week
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The insurance benefits are cheap and good
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The people that I work around. Management makes it difficult to ever have motive to get up & into work.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Chewy only gives their employees 40 hrs every 6 months of Unpaid time off. And a 1.54mins of PTO if youre employed over 4 years you get 2.31 hrs
Review from Customer Support Dept
Some more care and respect for the new employees. They tend to look down on new employees and treat them as second class citizen
Review from Customer Support Dept
Given us us 40 hrs
Review from Customer Support Dept
No matter how they make the job sound, you are only a number and anything less than perfect is grounds to be fired.
Review from Customer Support Dept
Chewy pays less than most warehouses do. Benefits are only offered to Full Time employees. No extra compensation provided for more strenuous positions. This means I can do a more strenuous position and get paid the same rate as someone who does less work. No incentive to take on harder positions.
Review from Customer Support Dept
What are some of the best things about your team?
Coworkers really make the experience here at Chewy. They are very helpful.
Review from Customer Support Dept
We can joke around with each other but also treat everyone like extended family
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The people they hire are hard working.
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They do help out with some problems
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How we work together on what to do next
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
The coworkers are amazing its a joy speaking with them
Review from Customer Support Dept
Not being so fake to one another
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Not everyone works equally. Alot of younger people which means lots of drama. Several occasions of couples working together and bringing personal issues to work which can be very disruptive.
Review from Customer Support Dept
Drive best it's horrible in multi and the following each other every Sunday and Monday is getting beyond itself...put lines in the aisle so people will drive correct
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The diversity of the company
Review from Customer Support Dept
Management makes everyone feel welcomed when you're first hired. They motivate ans encourage any and everyone to be the best that they can be.
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We’re all treated like one big happy family and we extend that feeling
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The employees looked out for each other
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The benefits that we are giving
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What needs to change to make the company culture better?
The managers and team leads need to learn how to treat the emotional as equals and not look down on them
Review from Customer Support Dept
Higher hourly wage and better management and hiring more Vets for management
Review from Customer Support Dept
The people period the driving and induction whatever has changed Needs too change back
Review from Customer Support Dept
What did you like most about the interview process?
The interview process was great. The coordinator was very enthusiastic!
Review from Customer Support Dept
The interaction with my recreating agent
Review from Customer Support Dept
The test to get in is very easy.
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The interviewers were so nice and sweet!
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I like to because I got the job
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Chewy yet.
Be the first to contribute a review.
What makes you most happy at work?
The attitudes of coworkers and customers is always quite positive
Review from Customer Support Dept
Helping my team achieve their best
Review from Customer Support Dept
The benefits that we are given
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My decorated desk that I was able to customize
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Free food and all my coworkers
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What's going wrong and how can it be improved?
Customers call screaming at us for mistakes of previous reps. We need more competent training and to make sure ALL departments are on the same page.
Review from Customer Support Dept
The attedence policy more a better HR team
Review from Customer Support Dept
Better management team their safety team and a better HR and better communication between employees and management
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What do you like best about your company?
Guaranteed hours and security of job.
Review from Customer Support Dept
What would you most like to see improved at your company?
Fair compensation evaluated based upon work evaluation.
Review from Customer Support Dept