Chewy Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
I absolutely love my job there is not a better company with as good of policy’s
Review from Customer Support Dept
What do you like best about the leadership team?
Very understanding and compassionate people, they care about their employees as much as they do the business
Review from Customer Support Dept
How they help me with my calls
Review from Customer Support Dept
Usually there to motivate the team. Most supervisors and managers are hands on and will work beside you.
Review from Customer Support Dept
They try they best to help but also still do the job
Review from Customer Support Dept
What does the leadership team need to get better at?
Hiring competent team leads preferably from inside the company. My current supervisor is newer than I am and cancels most huddles and I have yet to have a 1 on 1 been on the team for over a month.
Review from Customer Support Dept
The culture was never mature or healthy, however it made a drastic downward spiral when customer service was moved out of the corporate building. We were left with the VP of Customer Service and no one overseeing her. HR reported to her too which helped conceal the way she mistreated the employees.
Review from Customer Support Dept
Bosses never work but always criticizing the people under them.
Review from Customer Support Dept
Actually Doing their job better
Review from Customer Support Dept
How to give Constructive Criticism instead of just criticism.
Review from Customer Support Dept
What is the best part about your compensation package?
The hourly pay as part of the leadership team
Review from Customer Support Dept
That we get paid every week
Review from Customer Support Dept
The insurance benefits are cheap and good
Review from Customer Support Dept
The people that I work around. Management makes it difficult to ever have motive to get up & into work.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Given us us 40 hrs
Review from Customer Support Dept
No matter how they make the job sound, you are only a number and anything less than perfect is grounds to be fired.
Review from Customer Support Dept
Chewy pays less than most warehouses do. Benefits are only offered to Full Time employees. No extra compensation provided for more strenuous positions. This means I can do a more strenuous position and get paid the same rate as someone who does less work. No incentive to take on harder positions.
Review from Customer Support Dept
More money period input from the people that actually works inside said building Instead of some person thats Never been inside your branch
Review from Customer Support Dept
What are some of the best things about your team?
We can joke around with each other but also treat everyone like extended family
Review from Customer Support Dept
The people they hire are hard working.
Review from Customer Support Dept
They do help out with some problems
Review from Customer Support Dept
How we work together on what to do next
Review from Customer Support Dept
Everyone tries to help each other out
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Not being so fake to one another
Review from Customer Support Dept
Not everyone works equally. Alot of younger people which means lots of drama. Several occasions of couples working together and bringing personal issues to work which can be very disruptive.
Review from Customer Support Dept
Drive best it's horrible in multi and the following each other every Sunday and Monday is getting beyond itself...put lines in the aisle so people will drive correct
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We’re all treated like one big happy family and we extend that feeling
Review from Customer Support Dept
The employees looked out for each other
Review from Customer Support Dept
The benefits that we are giving
Review from Customer Support Dept
The people around me and the environment that I am in is easy to work in
Review from Customer Support Dept
The people around you are the ONLY positive thing
Review from Customer Support Dept
What needs to change to make the company culture better?
Higher hourly wage and better management and hiring more Vets for management
Review from Customer Support Dept
The people period the driving and induction whatever has changed Needs too change back
Review from Customer Support Dept
What did you like most about the interview process?
The test to get in is very easy.
Review from Customer Support Dept
The interviewers were so nice and sweet!
Review from Customer Support Dept
I like to because I got the job
Review from Customer Support Dept
The whole process was easy and seemed very good
Review from Customer Support Dept
It was very straight-forward and to the point
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Chewy yet.
Be the first to contribute a review.
What makes you most happy at work?
The attitudes of coworkers and customers is always quite positive
Review from Customer Support Dept
Helping my team achieve their best
Review from Customer Support Dept
The benefits that we are given
Review from Customer Support Dept
My decorated desk that I was able to customize
Review from Customer Support Dept
Free food and all my coworkers
Review from Customer Support Dept
What's going wrong and how can it be improved?
Customers call screaming at us for mistakes of previous reps. We need more competent training and to make sure ALL departments are on the same page.
Review from Customer Support Dept
Better management team their safety team and a better HR and better communication between employees and management
Review from Customer Support Dept
What do you like best about your company?
Guaranteed hours and security of job.
Review from Customer Support Dept
What would you most like to see improved at your company?
Fair compensation evaluated based upon work evaluation.
Review from Customer Support Dept