Our management is more concerned with looking good than actually providing good service to the customers.
¿Qué va mal y cómo puede mejorarse?
We need to focus on actually providing good customer service so these customers aren't so angry all the time.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
WE work from home so we just float out here. Team meetings and coachings are always cancelled because we are so far behind
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
I've worked here for over 6 years and barely make a living wage. We used to at least have some perks when we worked in the building but now we are work at home we get no perks. Sending me a granola bar for employee appreciation day is just insulting.
Revisión
¿Qué necesita mejorar el equipo directivo?
Provide at least some kind of leadership. We are absolutely drowning here and they do not make any type of changes to help us out. I'm not sure what they do all day but it's not anything that helps us. The just want the demographics that their higher ups see to look good.
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¿Qué son algunas de las mejores cosas de tu equipo?
This is the third team I have worked on and it's a complete mess. We are so far behind all the customers are just livid by the time they get to us. How would you feel about getting yelled at, cursed at and demeaned for 8 hours a day? The other teams I worked on were great. I'd like to write more but
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Other Employee Reviews for Asurion
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