Asurion Sales Department Employee Reviews
Briefly describe your overall experience at your company
It's fine, but I have yet to be on any calls that couldn't have been e-mails.
Review from Sales Dept
Review from Sales Dept
What do you like best about the leadership team?
No nonsense focus on the present and future success of Asurion.
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No clue what they actually achieve.
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Transparency. Integrity. Personal. Leadership. Vision.
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Asurion's executive team is very transparent and honest with company personnel.
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Focusing on growing the business while taking care of their team. They are not dropping the call with their people
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What does the leadership team need to get better at?
Not being so controlling over every decision that senior leaders and mid-level leaders make. Up compensation to balance crazy inflation. Stop being so robotic on race charged issues. It's become very obvious that DE&I are something to do vs. something genuine
Review from Sales Dept
Stop focusing on "woke" identity politics and discriminatory hiring practices and get back to focusing on offering solutions to our clients
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Investment in their employees. Leaving a field team from home isnt leadership, its baby sitting. Management is cold, and only cares about sales.
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Being more clear because in one instance their saying we aren't going to fault you in training we know you are going to make mistakes. Then afterward say you have to do this right it's unacceptable to do it wrong. I know by the verbiage the coach is using that our mistakes are strikes
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What is the best part about your compensation package?
Bonuses, stock options, and 401K match.
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Salary and multiple bonus opportunities.
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Pay and bonus opportunities are directly connected to my accomplishments. I'm rewarded for my hard work.
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Total opportunity in the plan
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I appreciate the flexibility I have for Time off.
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Why do you feel undervalued and what would make you feel better about your compensation?
Give us a flat rate commission structure. There shouldn't be a need to do some arbitrary equation to figure out what your making.
Review from Sales Dept
As a new manager in this company things you should learn aren't taught until you actually get in your store.
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Goals that are realistic stretch vs. crazy goals that are unattainable to make the board happy. Pay me similar to other partner/vendors. i.e. Samsung pays 20-30% more for similar jobs
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Other companies pay their employees more in their base salary. I personally feel I do the work of two, sometimes three people, and I am not compensated anymore for it.
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I feel that my peers within the company and outside of company have higher salaries
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What are some of the best things about your team?
Everyone is 100% committed to success and doing their best. That's a rare trait and everyone has it here!
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Willingness to learn things. s
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Knowledge. Experience. Energy. Willingness to help!
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Polite but true feedback; we hold each other accountable to deliver the best experience for our customers.
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Collaboration, Willing to roll up sleeves, Fun, Smart
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What do your coworkers need to improve and how could you work together better?
Be more genuine and real vs. trying to spend time to network to kiss up
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Its not their fault. Leadership likes to hear themselves talk, but doesnt put in the effort to buld the team
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What is most positive about the culture and environment at your company?
Asurion gives me the resources I need to be successful, and allows me to take the risks I need to be successful.
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The family "like" atmosphere is amazing!
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Asurion knows how to celebrate diversity.
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Drive to always do better
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Flexibility and trust within my team
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What needs to change to make the company culture better?
The company needs to spend money to build the brand. We have no commercials, targeted AI ad's, nothing. No one has ever heard of this business.
Review from Sales Dept
Less micromanaging at the executive level. Reduce the constant updates to the executive levels in separate forums. I have to update multiple decks on a regular basis that all tell the same story but in different formats
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Make #oneteam mean something. It feels like a manager race to see whos liked more by senior management, no one cares about the morale of the frontline worker unless it fits inside their own scope of understanding.
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What did you like most about the interview process?
Quick, easy, informative, fair, friendly
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What would you improve about your company's interview process?
I was called for interviews twice after being hired. Poor communication behind the scenes, misleading information given about the job during interview
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What makes you most happy at work?
My clients tell me that I am their favorite vendor partner because Asurion doesn't say "No," and instead figures out a way to make it happen!
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Being busy with repairs. /
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Helping others in my support role
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My biggest thrill is when my customers tell me how fantastic I am.
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Collaborating with my team on getting things done and goals achieved
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What's going wrong and how can it be improved?
Training feels like it's rushed
Review from Sales Dept
Stop running the field team with call center style management; its lazy and ineffective.
Review from Sales Dept
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