Asurion Admin Department Employee Reviews
Briefly describe your overall experience at your company
Review from Admin Dept
Review from Admin Dept
Overall, it has been positive. I am hopeful what I heard from the DEI team is not true.
Review from Admin Dept
Many opportunities for advancement beyond expectations after starting as a service advisor.
Review from Admin Dept
What do you like best about the leadership team?
The inclusivity, recognition and acknowledgement of the work done by employees through the company is unsurpassed by any previous work experience.
Review from Admin Dept
SOME leaders are open to taking feedback on their suggestions and how they land with the team. When this happens, they are open to change.
Review from Admin Dept
They actually care about their employees
Review from Admin Dept
Friendly, caring, supportive and engaged.
Review from Admin Dept
they are transparent, approachable, caring, and listen
Review from Admin Dept
What does the leadership team need to get better at?
Caring about our people more than they care about making sales.
Review from Admin Dept
When an employee voices a concern, act like you actually give a damn about them and don't just shut them down spouting canned corporate bullshit
Review from Admin Dept
What is the best part about your compensation package?
Health/Medical insurance and 401K options.
Review from Admin Dept
I am on salary .
Review from Admin Dept
Pay is competitive and we receive annual raises if earned
Review from Admin Dept
401K plan and health insurance
Review from Admin Dept
Allows for flexibility, with great incentives / bonuses
Review from Admin Dept
Why do you feel undervalued and what would make you feel better about your compensation?
As an internally promoted employee, i am paid less then an externally hired employee for the same role.
Review from Admin Dept
When I was promoted 2.5 years ago, I took a 10k pay cut to take the role I am in today and was told I never should have been making what I was in my previous role as a reason to why I was offered less. I took the role with a promise it would even out over time and it has not.
Review from Admin Dept
I was promoted 2 years ago, and am doing the same job I was doing before getting promoted for less compensation. My job duties do not match my role. I have communicated to this to my leader several times with no answers to why this has happened and no change.
Review from Admin Dept
The fact that I have many years of experience, and then corporate can't get me employees, and decies to take away my potential bonus for a shit "guaranteed" bonus, but instead of calculating it based off on months I was staffed, decide to use understaffed months when the goals were unattainable.
Review from Admin Dept
i was promoted from within asurion, and have seen external hires with higher wages with comparable experience and education for the same role. additionally, comparable roles with other employers have higher wages, which are on par with external hire's wages.
Review from Admin Dept
What are some of the best things about your team?
they are all fun, resilient and adaptive.
Review from Admin Dept
Everyone is reliable, hard working and always willing to help.
Review from Admin Dept
We all despise the crap corporate is pulling.
Review from Admin Dept
There are several team members that are amazingly intelligent creatures that are quite a joy to both work and interact with.
Review from Admin Dept
We're like a family ... feel they have my back
Review from Admin Dept
What do your coworkers need to improve and how could you work together better?
Give people grace when mistakes are made VS keeping that on their backs their entire career
Review from Admin Dept
My co-worker prides themselves on being off task throughout the day for hours a day. Meetings being taken from the hair salon or 2 hour lunches daily causing more work to be put on my shoulders as they are not reliable.
Review from Admin Dept
Too judgmental. Moving from a call center to a corp office, I quickly learned that some folks cared more about what I wore to work each day ( appropriate work attire) instead of the work I do. I also think some of my coworkers are too focused on hierarchy when it comes to opportunity
Review from Admin Dept
What is most positive about the culture and environment at your company?
Diversity and inclusivity are key factors of the company's directive.
Review from Admin Dept
The system for saying thank you, ACE.
Review from Admin Dept
We support our people when things outside of their control happen
Review from Admin Dept
Asurion is a diverse company with employees of many ethnic backgrounds.
Review from Admin Dept
its a very inclusive culture, that genuinely puts people / family first
Review from Admin Dept
What needs to change to make the company culture better?
Leaders at and above the Director level need to make the same changes they are asking Managers and coaches to make to influence culture. Culture is not what we say it is, it is what we do and right now we are doing a lot of talking VS taking action
Review from Admin Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Co-worker interaction and getting to work on the analysis of data gathered for reporting to program management used in making decisions on the future of the company.
Review from Admin Dept
Having good coworkers and managers to work with.
Review from Admin Dept
Being a part of team, knowing my managers want to see me succeed and are great communicators.
Review from Admin Dept
The team I work with, my manager and the sense that my work is meaningful and appreciated.
Review from Admin Dept
feeling like i've helped to make a difference
Review from Admin Dept
What's going wrong and how can it be improved?
Please see past comments around culture. Additionally, we need more transparency around changes being made.
Review from Admin Dept
The culture has changed to be sales focused instead of employee focused. Focus on your people and the sales will follow.
Review from Admin Dept
Again, folks in CS are focused on the wrong things when it comes to working. There needs to be better onboarding for call center to corp positions. In addition, I have directly heard from someone on the DEI team they have been told to throw out resumes of white people, reguardless of the position.
Review from Admin Dept
The pay is not competitive for our positions. Pay us fair wages!
Review from Admin Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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