Overall, it has been positive. I am hopeful what I heard from the DEI team is not true.
Briefly describe your overall experience at your company
I used to be really proud of working here...now I am not.
Briefly describe your overall experience at your company
When I started 8 years ago, Asurion was great. In the last 3 years the culture has changed to toxic positivity and employees resent the company for choosing sales over their people. Many tenured employees have left simply because we have laser focused on one metric
What is most positive about the culture and environment at your company?
The system for saying thank you, ACE.
What is the best part about your compensation package?
I am on salary .
What is most positive about the culture and environment at your company?
We support our people when things outside of their control happen
What does the leadership team need to get better at?
Caring about our people more than they care about making sales.
What's going wrong and how can it be improved?
Please see past comments around culture. Additionally, we need more transparency around changes being made.
What do your coworkers need to improve and how could you work together better?
Give people grace when mistakes are made VS keeping that on their backs their entire career
What's going wrong and how can it be improved?
The culture has changed to be sales focused instead of employee focused. Focus on your people and the sales will follow.
What do you like best about the leadership team?
SOME leaders are open to taking feedback on their suggestions and how they land with the team. When this happens, they are open to change.
What do your coworkers need to improve and how could you work together better?
My co-worker prides themselves on being off task throughout the day for hours a day. Meetings being taken from the hair salon or 2 hour lunches daily causing more work to be put on my shoulders as they are not reliable.
Why do you feel undervalued and what would make you feel better about your compensation?
I was promoted 2 years ago, and am doing the same job I was doing before getting promoted for less compensation. My job duties do not match my role. I have communicated to this to my leader several times with no answers to why this has happened and no change.
What needs to change to make the company culture better?
Leaders at and above the Director level need to make the same changes they are asking Managers and coaches to make to influence culture. Culture is not what we say it is, it is what we do and right now we are doing a lot of talking VS taking action
What's going wrong and how can it be improved?
Again, folks in CS are focused on the wrong things when it comes to working. There needs to be better onboarding for call center to corp positions. In addition, I have directly heard from someone on the DEI team they have been told to throw out resumes of white people, reguardless of the position.
What do your coworkers need to improve and how could you work together better?
Too judgmental. Moving from a call center to a corp office, I quickly learned that some folks cared more about what I wore to work each day ( appropriate work attire) instead of the work I do. I also think some of my coworkers are too focused on hierarchy when it comes to opportunity
Why do you feel undervalued and what would make you feel better about your compensation?
When I was promoted 2.5 years ago, I took a 10k pay cut to take the role I am in today and was told I never should have been making what I was in my previous role as a reason to why I was offered less. I took the role with a promise it would even out over time and it has not.
Other Employee Reviews for Asurion
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