Asurion Communications Department Employee Reviews
Briefly describe your overall experience at your company
Review from Communications Dept
Review from Communications Dept
What do you like best about the leadership team?
Flexibility around hybrid work & desire to connect with team
Review from Communications Dept
success goal oriented helpful family oriented
Review from Communications Dept
Compassionate, Knowledgeable, Trustworthy, Loyal & Dedicated
Review from Communications Dept
Smart, kind, thoughtful -- no drama, no overt politics that get in the way of work being done
Review from Communications Dept
I appreciate their clear direction and open approach with employees.
Review from Communications Dept
What does the leadership team need to get better at?
Prioritizing our feedback and actually putting action into place. We constantly give our feedback and rarely see anything come of it. They also love to talk about our "Asurion Family" and DE&I but we're sometimes the farthest thing from it. We're all working 2-3 jobs as 1 person. It is exhausting.
Review from Communications Dept
What is the best part about your compensation package?
Unlimited PTO & access to Lyra Mental Health Services
Review from Communications Dept
PTO AND VTO TIME OFF
Review from Communications Dept
Employer paid Insurance & choice of insurance companies
Review from Communications Dept
Why do you feel undervalued and what would make you feel better about your compensation?
When I look at places like Glassdoor and LinkedIn I can see that people doing the same job as I am, or people with less responsibility in the same field are paid 10's of thousands of dollars more.
Review from Communications Dept
Based on the increased cost of living in Asurion's HQ town, pay is no longer aligned with market values, at least for my role. However, it is difficult to align compensation to market values for some employees if they do not have job descriptions (which is the case for some).
Review from Communications Dept
I feel like I'm not heard and I feel like I'm treated as though I'm just doing what is expected. I'm doing 5x the work in COVID with no added comp or encouragement that it's noticed. Pay me for the work that I do. Pay me for the skills that I bring to the table. Pay me what you pay my male peers.
Review from Communications Dept
What are some of the best things about your team?
easygoing helpful compassionate flexible family oriented
Review from Communications Dept
Variety of experiences and variety of ages & cultures
Review from Communications Dept
Funny, enjoy each other's company, compassionate, dedicated, rational
Review from Communications Dept
They are smart, talented, empathetic, strategic people. They care about their teams. They care about our customers.
Review from Communications Dept
Desire to help each other out
Review from Communications Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Desire to cover for each other to take time off for personal things
Review from Communications Dept
WORK FROM HOME HELPFUL ENERGY
Review from Communications Dept
Customer Service oriented & employee loyalty
Review from Communications Dept
Driven, people get along with each other, focused, exciting
Review from Communications Dept
I'm hopeful for the future potential that we have. We're much better at fostering our culture in person than as remote workers. Our covid culture has been horrible. Our WAH culture is so negatively impactful to any progress we had made prior.
Review from Communications Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Video interview was quick and easy
Review from Communications Dept
I appreciated interacting with multiple team members and being able to ask constructive questions.
Review from Communications Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
The flexible hybrid environment & getting to chat with my coworkers
Review from Communications Dept
comfort and ease of working from home, learning new products
Review from Communications Dept
Work is fulfilling and love to help customers
Review from Communications Dept
Feeling appreciated, valued and recognized
Review from Communications Dept
What's going wrong and how can it be improved?
I'm just overworked. I need headcount to support the pace of the work -- so mired down by the volume of things that I'm asked to do that I can't work at the strategic level that I am capable of handling. We also need clear diversity on our EC - Black people, women, LGBTQ people.
Review from Communications Dept
We're all being worked so hard. I say this *not* in a complaining way or as a person who just doesn't want to work. I LOVE to be busy and work hard. It challenges me. The way I've been worked the last 3 years and at the pace we've been pushed to deadlines is impossible. We cover the work of 2 roles.
Review from Communications Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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