I used to be really proud of working here...now I am not.

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When I started 8 years ago, Asurion was great. In the last 3 years the culture has changed to toxic positivity and employees resent the company for choosing sales over their people. Many tenured employees have left simply because we have laser focused on one metric

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The system for saying thank you, ACE.

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I am on salary .

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We support our people when things outside of their control happen

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Caring about our people more than they care about making sales.

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Please see past comments around culture. Additionally, we need more transparency around changes being made.

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Give people grace when mistakes are made VS keeping that on their backs their entire career

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The culture has changed to be sales focused instead of employee focused. Focus on your people and the sales will follow.

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SOME leaders are open to taking feedback on their suggestions and how they land with the team. When this happens, they are open to change.

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My co-worker prides themselves on being off task throughout the day for hours a day. Meetings being taken from the hair salon or 2 hour lunches daily causing more work to be put on my shoulders as they are not reliable.

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I was promoted 2 years ago, and am doing the same job I was doing before getting promoted for less compensation. My job duties do not match my role. I have communicated to this to my leader several times with no answers to why this has happened and no change.

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Leaders at and above the Director level need to make the same changes they are asking Managers and coaches to make to influence culture. Culture is not what we say it is, it is what we do and right now we are doing a lot of talking VS taking action

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Again, folks in CS are focused on the wrong things when it comes to working. There needs to be better onboarding for call center to corp positions. In addition, I have directly heard from someone on the DEI team they have been told to throw out resumes of white people, reguardless of the position.

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Too judgmental. Moving from a call center to a corp office, I quickly learned that some folks cared more about what I wore to work each day ( appropriate work attire) instead of the work I do. I also think some of my coworkers are too focused on hierarchy when it comes to opportunity

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When I was promoted 2.5 years ago, I took a 10k pay cut to take the role I am in today and was told I never should have been making what I was in my previous role as a reason to why I was offered less. I took the role with a promise it would even out over time and it has not.

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