Interactions with genuine issues that I'm able to help resolve.
¿Qué es lo que más te gusta de tu equipo directivo?
Genuinely "having our back" as far as the relatively uncommon moments where customers are hostile/abusive.
Revisión
¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Simply going off of the pay rate of similar jobs in the same position as I hold at Asurion, we're now at the lower end of pay rates for support staff.
Revisión
¿Qué son algunas de las mejores cosas de tu equipo?
We all genuinely care about each other, there's no mentality of "Come into work, work, and then leave" it's not uncommon for us to continue chatting well after our shifts have ended.
Revisión
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Shift away from "The customer is always right" mentality, which while important, can be EXTREMELY detrimental to how support staff are perceived by customers calling in. To put it bluntly, when someone calls support because they did a function of their job wrong, it's necessary they're told politely
Revisión
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