
Please value your employees on how the handle the clients request which leads to customer satisfaction even if he/she sacrificed his AHT/CPH just to turn the table around and not forced the agents to hit AHT/CPH which makes the agent sacrificed Quality on how to handle the request because of stress.
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Excellent work environment due to some perks offered by the company.
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I am not getting any pay disputes
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1 free dependent, free lunch,coffe, juice
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ENS company offers free dependent ,kumon,coco life,onside allowance
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Team work should help the team
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environment is getting toxic from time to time
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assigned POC per team aside from the current SME
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Willing to support the agent anything related to work
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our them has a teamwork
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The company offers team engagement
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the environment is not toxic
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preventing a negative environment and providing support to those who needs help
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Because of rising inflation here in the Philippines, Annual salary increase is already necessary.
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Please do check with your agents monthly if they are still ok or not to keep the company healthy.
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My teamate or workmates are willing to help you when you have some questions when it comes to handiling the ticket
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Operations policy is getting the environment worst from time to time they should promote monthly Temp check asking agents if they are still ok or not.
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