
Unless I can see results or action plans (not just plans) on the cry that we have been raising since before, I cannot say that I am satisfied during my stay. There has to be a way for work and compensation be fair.
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we help each other in out team
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people are easy to get along with
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incentives and bonuses or any additional pay
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We help one another to improve.
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helping each other as a team
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free food and friends at work
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salary alignment and additional allowance for chat agents
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Leaders are accommodating and approachable.
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goal focused and agent centered
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Higher than my previous company.
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nothing to mention for now
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Some leaders are helpful where you can feel that they are willing to help.
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I can sometimes ask for assistance in case the concern on chat is overwhelming. Like handling 2 imminent chat at a time.
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The work load of a chat agent and support is way off. While chat agents are busy assisting 2 chats at a time, most support are sleeping, talking (loudly), singing, and they are paid more than us (chat agents). Chat agents should be receiving more for the work they do.
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Basic salary alignment and additional allowance for chat agents. While support aims to reach 8 tickets to solve in a day only then they can do something else after, chat agent does not have time to rest. We continue to work as long as there's a customer who reaches out. NO REST IN BETWEEN.
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