
Compassion to their employees/agents. Think of the well-being of their agents
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BECAUSE they have cancelled all of our vacation leave when it should have been one of the benefits that the company provide, especially my direct STM. Tedious sick leave process.
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my team only. teamwork. my direct supervisor is very helpful and understanding and empathetic to his agents. He know our needs and this is reflecting to our team and to my coworkers
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I do not like what's currently happening in our account. The schedules and the process keeps on changing. Our well being and mental health are not being considered. RTA SHOULD BE DEPENDING ON THE OPERATIONS, NOT THE OTHER WAY AROUND!
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none. As of the moment, there are no positivity. Everyone is on edge due to the constant changes with the schedules and the process and the management does not listen to their agents. Always pressuring the agents with numbers and results.
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