
I love the primary part of my job, but the lack staff makes the workload unmanagable. The fact that management doesn't understand how much work it takes for us to maintain client accounts is frustrating. Having goals and reveiws tied to revenue when we do not have control over that is defeating.
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Creative problem solving with my team.
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The amount of PTO provided.
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Promotes work-life balance and follows through with it by allowing the flexibility.
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Working with clients and making improvments to their process and seeing the positive results.
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Proving more staff versus expecting us to keep taking on more work when we are already working 60+ hours a week.
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There is no issue getting time off, vacation or stepping out for a mid-day appointment. Providing flexibility with sick kids, etc.
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Willingness to jump in and help problem solve and step in to help your client when you are busy. It is the true definition of a team.
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Upper management understands that happy employees means happy clients. By taking care of their base staff they are promoting a collaborative and positive environment. They take your suggestions on improvements.
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We all healp each other out. Regardless of how busy we are, everyone will take the time to help or take on a task for each other. No one on the team ever makes you feel bad for asking for help.
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Expecting me to continue to work 60+ hours a week with no pay increase drastically reduces what I'm actually getting paid per hour. Making our annual goals tied so heavily to revenue and custor service surveys but giving us more clients thus reducing the time and attention we can give to our client
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