First Advantage Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept · Posted 22 days ago
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They only talk about work.
Review from Customer Success Dept
Motivates to work together, Team collaboration, Flexibility to work and effectively communicating and making decisions, creating a positive and supportive work environment.
Review from Customer Success Dept
Building a safe environment where employees feel secure to speak up, share, and fail without fear.
Review from Customer Success Dept
They are helping hands in every manner.
Review from Customer Success Dept
Understanding of us as individuals. There is trust and respect and our direct line manager always trying to communicate with us and keeping us in loop of changes. The company is growing and the changes happening are all positive and made easy on us. My line manager is leading us to success.
Review from Customer Success Dept
What does the leadership team need to get better at?
Transparency and trust. Value your employees, including the ones you have via acquisition.
Review from Customer Success Dept · Posted 22 days ago
There should be an encouragement of workforce by regular people connect and valuing people for their contribution. Organizing of tasks should be more structured as there is no work life balance at the moment.
Review from Customer Success Dept
There needs to be more communication
Review from Customer Success Dept
At this point nothing. I have no faith in the company or leadership. They need to be better at recognizing when they have talent and not using them for their own selfish purpose. Holding someone back because you cannot afford to lose them is not fair to that employee.
Review from Customer Success Dept
Leadership should listen to the people at the bottom of the chain to see the day to day problems that they need to deal with. However, they don't they listen to higher management telling them things are great when they are clearly not. There is no accountability when complaints are made.
Review from Customer Success Dept
What is the best part about your compensation package?
Base salary is fair at leader level.
Review from Customer Success Dept · Posted 22 days ago
It is standard, benefits with parental insurance, medical insurance. Opportunities for remote work or flexible hours that allow for greater control over your schedule.
Review from Customer Success Dept
Flexible Working Options, Paid time off (PTO) and paid holidays,
Review from Customer Success Dept
the package is good for compensation.
Review from Customer Success Dept
Our bonus pay is not bad at all! We are also big on wellness!
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
fair treatment. no favoritism. given a chance to train people as i am good at coaching and mentoring.
Review from Customer Success Dept
Market correction needs to be conducted for the position across same level in each line of business to ensure equal pay
Review from Customer Success Dept
I have been with the company for more than 15 years and I feel my salary is not reasonable. I also feel like I am not appreciated when it comes to benefits and compensation for having been able to stay for 15 years.
Review from Customer Success Dept
I feel FA needs significant improvements with incentives and showing appreciation/rewarding hard work at all levels not just sales
Review from Customer Success Dept
Everyone is affected of pandemic, war and inflation but I think we should be at par in the market and provide competitive salary for the employees. Most are over 10 years already and these people should be well compensated and provided better benefits after their years of service.
Review from Customer Success Dept
What are some of the best things about your team?
Good people with good intentions.
Review from Customer Success Dept · Posted 22 days ago
the helpfulness - always ready to help each other
Review from Customer Success Dept
Open sharing of ideas and consistent feedback, enabling members to work seamlessly together
Review from Customer Success Dept
they are very helpfull in every manner.
Review from Customer Success Dept
They are all so helpful and our skills and knowledge varies. This means we can go to different individuals for different parts and no one turns you away without support. true sense of teamwork and collaboration within our team
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Nothing only really interact when something is needed.
Review from Customer Success Dept
So, we are all on the same time, working to retain our clients. When we reach out for help, they should be willing to help no matter what. Like our clients, we also get directed to different departments, procedures, etc.
Review from Customer Success Dept
Team work! Understand the client perspective
Review from Customer Success Dept
First Advantage has intention of collaboration but not execution. The silos we exist in and the hording of knowledge and cooperation can be dumbfounding at times. It often feels like the products we offer are seen as widgets on a balance sheet. Our services are more vital and nuanced than that.
Review from Customer Success Dept
The team leader needs to address the tension and distrust within the team. My particular vertical is continually excluded and then expected to deliver results on less than 1 hour notice.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
I cannot find a positive thing to say about the company culture.
Review from Customer Success Dept · Posted 22 days ago
it's all about numbers. we celebrate success for each other.
Review from Customer Success Dept
Investing in professional development and recognizing employee achievements
Review from Customer Success Dept
The Team is very good in every aspect.
Review from Customer Success Dept
Though we are home based, the company is always trying to get us together in online webinars, sessions. Our Monthly product calls are interactive and engaging and most of our company wide calls require engagement from us.
Review from Customer Success Dept
What needs to change to make the company culture better?
Better communication from the top down. Every department has goals to better themselves. It would be great to have visibility or better dialogue from other teams on what could be part of those goals.
Review from Customer Success Dept
sometimes i think some teams are too process driven but understand the need for "process" but wish some folks were more outside-the-box thinkers
Review from Customer Success Dept
work culture too monotonous, some interesting facts
Review from Customer Success Dept
More Fun activities, perks and more.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
knowing my job, planning the day in advance, setting goals for self and putting efforts to achieve them. Even though being remote / WFH - there is not an hour to not be engaged with the laptop.
Review from Customer Success Dept
At the current situation, there being lot of changes in the work profile which sometimes feels overburden, multiple activities and the deadline to finish them is quite challenging
Review from Customer Success Dept
Working with supportive colleagues and having a trustworthy manager
Review from Customer Success Dept
The work and team member.
Review from Customer Success Dept
We are making a difference. Our industry is ever changing but what we do matters - we are safeguarding vulnerable people and children in workplaces. We ensure companies do not make wrong hires. All this matters. We are superheroes :) and we make a difference. Making a difference makes me happy.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Executive leadership only cares about the bottom line, they do not actually care about the customer experience or the well-being of employees.
Review from Customer Success Dept · Posted 22 days ago
too many acquisition related projects taking time away from the "day job"
Review from Customer Success Dept
Time to upgrade our platform and focus on TAT times
Review from Customer Success Dept
It is not a position I can thrive in and at this point I don't believe there is room for growth. Nothing can improve my perception of my leadership team.
Review from Customer Success Dept
I no longer believe we are the best screening company in the world. I don't have faith in our products and ability to execute on our plans. We make everything so hard and it seems like our internal technology and processes are on the edge of falling apart.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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