First Advantage Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
fourteen years four months, worked in operations and quality
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Motivates to work together, Team collaboration, Flexibility to work and effectively communicating and making decisions, creating a positive and supportive work environment.
Review from Customer Success Dept
Supportive, informative and goal oriented
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The leadership team is very helpful
Review from Customer Success Dept
Building strong team and communication
Review from Customer Success Dept
Communication and Transparency have been the pillar of building a strong team
Review from Customer Success Dept
What does the leadership team need to get better at?
There should be an encouragement of workforce by regular people connect and valuing people for their contribution. Organizing of tasks should be more structured as there is no work life balance at the moment.
Review from Customer Success Dept
There needs to be more communication
Review from Customer Success Dept
At this point nothing. I have no faith in the company or leadership. They need to be better at recognizing when they have talent and not using them for their own selfish purpose. Holding someone back because you cannot afford to lose them is not fair to that employee.
Review from Customer Success Dept
Leadership should listen to the people at the bottom of the chain to see the day to day problems that they need to deal with. However, they don't they listen to higher management telling them things are great when they are clearly not. There is no accountability when complaints are made.
Review from Customer Success Dept
Paying what I'm worth. Treat employees with respect and expect the same in return.
Review from Customer Success Dept
What is the best part about your compensation package?
It is standard, benefits with parental insurance, medical insurance. Opportunities for remote work or flexible hours that allow for greater control over your schedule.
Review from Customer Success Dept
As per market standards paid
Review from Customer Success Dept
Nothing much to comment. Just enough.
Review from Customer Success Dept
Working on a strength and weaknesses, and embracing new challenges to learn and improve with employee growth is a powerful way in continuous learning.
Review from Customer Success Dept
Love the unlimited paid time off since I took a reduction in PTO to start working here
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Market correction needs to be conducted for the position across same level in each line of business to ensure equal pay
Review from Customer Success Dept
I have been with the company for more than 15 years and I feel my salary is not reasonable. I also feel like I am not appreciated when it comes to benefits and compensation for having been able to stay for 15 years.
Review from Customer Success Dept
Everyone is affected of pandemic, war and inflation but I think we should be at par in the market and provide competitive salary for the employees. Most are over 10 years already and these people should be well compensated and provided better benefits after their years of service.
Review from Customer Success Dept
I feel FA needs significant improvements with incentives and showing appreciation/rewarding hard work at all levels not just sales
Review from Customer Success Dept
The company should give more raises.
Review from Customer Success Dept
What are some of the best things about your team?
Team work makes a dream work, working together help to streamline the pros and cons
Review from Customer Success Dept
Best team ever i have worked with. very supportive, knowledge sharing.
Review from Customer Success Dept
Very responsive and helpful when necessary
Review from Customer Success Dept
Collaboration, Team-work & Achievable goals
Review from Customer Success Dept
My team is built on trust and mutual respect. This provides comfortable working environment needed to work peacefully and brings maximum efficiency
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Nothing only really interact when something is needed.
Review from Customer Success Dept
So, we are all on the same time, working to retain our clients. When we reach out for help, they should be willing to help no matter what. Like our clients, we also get directed to different departments, procedures, etc.
Review from Customer Success Dept
Team work! Understand the client perspective
Review from Customer Success Dept
First Advantage has intention of collaboration but not execution. The silos we exist in and the hording of knowledge and cooperation can be dumbfounding at times. It often feels like the products we offer are seen as widgets on a balance sheet. Our services are more vital and nuanced than that.
Review from Customer Success Dept
The team leader needs to address the tension and distrust within the team. My particular vertical is continually excluded and then expected to deliver results on less than 1 hour notice.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Work environment, Flexibility, open communication and collaboration
Review from Customer Success Dept
Respect and value for employees
Review from Customer Success Dept
Teamwork, everyone is approachable and skillful
Review from Customer Success Dept
Collaboration , Teamwork and Transparency
Review from Customer Success Dept
open communication and collaboration helping building trust and feels comfortable sharing ideas and providing feedback
Review from Customer Success Dept
What needs to change to make the company culture better?
Better communication from the top down. Every department has goals to better themselves. It would be great to have visibility or better dialogue from other teams on what could be part of those goals.
Review from Customer Success Dept
sometimes i think some teams are too process driven but understand the need for "process" but wish some folks were more outside-the-box thinkers
Review from Customer Success Dept
work culture too monotonous, some interesting facts
Review from Customer Success Dept
More Fun activities, perks and more.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
At the current situation, there being lot of changes in the work profile which sometimes feels overburden, multiple activities and the deadline to finish them is quite challenging
Review from Customer Success Dept
Learn along with what you do
Review from Customer Success Dept
The people with such friendly vibes.
Review from Customer Success Dept
Supportive Team, Flexibility & Growth
Review from Customer Success Dept
My work is creative, constantly pushes me to think outside of the box, challenges me to do something new and innovative. I thrive under pressure, and it self-motivates me to do better everyday.
Review from Customer Success Dept
What's going wrong and how can it be improved?
too many acquisition related projects taking time away from the "day job"
Review from Customer Success Dept
Time to upgrade our platform and focus on TAT times
Review from Customer Success Dept
It is not a position I can thrive in and at this point I don't believe there is room for growth. Nothing can improve my perception of my leadership team.
Review from Customer Success Dept
I no longer believe we are the best screening company in the world. I don't have faith in our products and ability to execute on our plans. We make everything so hard and it seems like our internal technology and processes are on the edge of falling apart.
Review from Customer Success Dept
Workload and standards of expectations and lack of other departments taking accountablilty and collborating with CSDs.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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