First Advantage Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Leadership team Transparency and coaching
Review from Customer Support Dept
Leadership is very helpful/appreciate the members/supportive/interact with the team frequently.
Review from Customer Support Dept
they are always willing to help and well prepared to do so. Also, they take into consideration every suggestion to improve our processes.
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Always very helpful, available, and caring.
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They listen to what I have to say and make their best attempt to help when they can
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What does the leadership team need to get better at?
Don't punish people for having to take sick time.
Review from Customer Support Dept
Outside of Quarterly Shareholder meetings I don't hear or see anything from my CEO. Outside of a quarterly/bi-annual All Hands call I don't hear or see anything from my President. I don't see any investment of time, attention, focus, or example from any Executive that fosters an intentional culture.
Review from Customer Support Dept
Staffing and allow people to actual use their PTO
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Listening to the employes concerns and issues
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Improve Management Skills. Listening the voice from employees.
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What is the best part about your compensation package?
best part is The health insurance
Review from Customer Support Dept
Operations & Fulfillment Incentive Plan (Amount) /Tenure Bonus/Provident Fund/Basic Pay/HRA
Review from Customer Support Dept
working from home, however not having any holidays could be a little unfair since we all need to rest from time to time
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I get paid money dollars
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overall compensation matches market standard
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Why do you feel undervalued and what would make you feel better about your compensation?
I understand that some companies give other employees with the same position a higher salary. Would be beneficial for everyone to review the salary of employees, especially the tenured ones.
Review from Customer Support Dept
Higher pay and better benefits. Incentives would be nice.
Review from Customer Support Dept
With the rate of inflation and cost of living, wages need to increase.
Review from Customer Support Dept
Raises should be given when additional skills and departments are learned
Review from Customer Support Dept
$25+ per hour would compensate for the mental and verbal abuse I get from the CU's and CA's. There are times when I am getting so verbally abused by our clients and applicants, Crying and Grace gets me through. There is so much more I have to say on this matter however, there isn't enough space
Review from Customer Support Dept
What are some of the best things about your team?
Very professional and quite fun
Review from Customer Support Dept
Team bounding/Getting on calls every Friday -Fun-day/Wish the team members Birthdays/Anniversaries/ Appreciation/
Review from Customer Support Dept
they do work hard and try their best to get the job done, however some people work harder than others, also few people could be careless when doing the job just to get things done... although most of the team does a fantastic job!
Review from Customer Support Dept
We work together and communicate well which helps us work well together
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I love being a part of a global team and working with people from all over the world.
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What do your coworkers need to improve and how could you work together better?
Being less judgemental and more willing to teach. If someone doesn't know, Be willing to use that as a TEACHING moment. Due to this I rarely ask anything, I research myself and exhaust ALL resources which has made me become an better, and more independent agent. I rarely call Level 2 BI or DT
Review from Customer Support Dept
Work as a Team and not an individual.
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everyone should be trained the same
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we are interacting with each other quite good thru social media, chats, video calls. we also see each other once in a while and I think it is good enough for us rather than everyday face to face interaction.
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The work is not distributed evenly.
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What is most positive about the culture and environment at your company?
Transparency about company, Profits and with other information
Review from Customer Support Dept
Almost everything is positive at our company
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diversity and empathy! Colleagues are always willing to help and are kind in doing so.
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The people. I have met good friends from the company and have retained friendship with some even if they have left the company several years ago.
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I love how diverse our company is and how everyone is accepted and included.
Review from Customer Support Dept
What needs to change to make the company culture better?
Competitiveness, Recognition, Reward, What does Success look like
Review from Customer Support Dept
An active series of genuine messages from Leadership that sound like they have a plan to a) make First Advantage a market leader; b) grow and develop our employees; c) invest in retooling or replacing our ancient infrastructure and convoluted back-end systems.
Review from Customer Support Dept
Care more about the employees rather than money cost.
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setting expectations with the clients.
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Management needs to taken agent's situation into consideration while making decisions.
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I enjoy doing my audits, validating the reports
Review from Customer Support Dept
working from home but mostly getting positive surveys from clients. Love to hear they are happy with my services.
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My colleagues and friends make me most happy at work
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I love feeling productive and making a difference in my colleagues' work experience.
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When I have positive and happy customers
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What's going wrong and how can it be improved?
higher pay and better benefits
Review from Customer Support Dept
The mental and verbal abuse from the clients and applicants! We need better pay and a free thereapist for our mental health dealing with the callers. The lack of communication between First Advantage and the Clients is a HUGE problem! The clients do not know their own Policies or account managers
Review from Customer Support Dept
Stronger relationships across the Executive team, less finger-pointing.
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I live in constant fear of being let go because our company isn't doing so well seeing as how we are understaffed
Review from Customer Support Dept
Not everyone can do everything. I'm struggling with working 3 chats at the same time. I'm better on the phone
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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