First Advantage Claimed Company
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/. read more
One of the best jobs I have every had. There are Pro's & Con's to everything in life. PAY SHOULD BE BETTER. Client's & applicant's need a memo sent out on how to Properly speak with the reps when calling in and not to verbally abuse us over things that is out of our control
What's going wrong and how can it be improved?
The mental and verbal abuse from the clients and applicants! We need better pay and a free thereapist for our mental health dealing with the callers. The lack of communication between First Advantage and the Clients is a HUGE problem! The clients do not know their own Policies or account managers
What do you like best about the leadership team?
I do not personally know everyone on the leadership to give an opinion. The only people I can speak on are Carla Torres (Supervisor) and Jonie Dunivan (HR Director). Both individuals are excellent at their job and NEVER make you feel as if you are disposible. They see the value in others!
What do your coworkers need to improve and how could you work together better?
Being less judgemental and more willing to teach. If someone doesn't know, Be willing to use that as a TEACHING moment. Due to this I rarely ask anything, I research myself and exhaust ALL resources which has made me become an better, and more independent agent. I rarely call Level 2 BI or DT
What is most positive about the culture and environment at your company?
There is ALWAYS opportunities to grow and move up, IF, you have the right people on your team. One of THE BEST diverse career's I have had as of yet! The Leaders I have had so far has been Amazing and made you feel more like family. Has THE BEST open door policy hands down!!!
Why do you feel undervalued and what would make you feel better about your compensation?
$25+ per hour would compensate for the mental and verbal abuse I get from the CU's and CA's. There are times when I am getting so verbally abused by our clients and applicants, Crying and Grace gets me through. There is so much more I have to say on this matter however, there isn't enough space
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