First Advantage Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted a month ago
As we are very new spend only 3 months however Its very good.
Review from Customer Support Dept · Posted a month ago
Review from Customer Support Dept
What do you like best about the leadership team?
They are willing to listen and work through challenges together
Review from Customer Support Dept · Posted a month ago
Process knowledge and leadership and he is very polite.
Review from Customer Support Dept · Posted a month ago
Can provide timely support and communicate smoothly
Review from Customer Support Dept
Leadership team Transparency and coaching
Review from Customer Support Dept
Leadership is very helpful/appreciate the members/supportive/interact with the team frequently.
Review from Customer Support Dept
What does the leadership team need to get better at?
Outside of Quarterly Shareholder meetings I don't hear or see anything from my CEO. Outside of a quarterly/bi-annual All Hands call I don't hear or see anything from my President. I don't see any investment of time, attention, focus, or example from any Executive that fosters an intentional culture.
Review from Customer Support Dept
Staffing and allow people to actual use their PTO
Review from Customer Support Dept
Listening to the employes concerns and issues
Review from Customer Support Dept
Improve Management Skills. Listening the voice from employees.
Review from Customer Support Dept
Don't punish people for having to take sick time.
Review from Customer Support Dept
What is the best part about your compensation package?
best part is The health insurance
Review from Customer Support Dept
Operations & Fulfillment Incentive Plan (Amount) /Tenure Bonus/Provident Fund/Basic Pay/HRA
Review from Customer Support Dept
working from home, however not having any holidays could be a little unfair since we all need to rest from time to time
Review from Customer Support Dept
I get paid money dollars
Review from Customer Support Dept
overall compensation matches market standard
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There is a new bonus system being launched however the work itself is very engaging and not only includes customer service and think the pay could be a little higher
Review from Customer Support Dept · Posted a month ago
At least we should get more compensation as per the market rate.
Review from Customer Support Dept · Posted a month ago
In recent years, salaries have not changed, and I hope the company can clarify the mechanism and standards for salary increases.
Review from Customer Support Dept
I understand that some companies give other employees with the same position a higher salary. Would be beneficial for everyone to review the salary of employees, especially the tenured ones.
Review from Customer Support Dept
Higher pay and better benefits. Incentives would be nice.
Review from Customer Support Dept
What are some of the best things about your team?
We are always happy to assist each other to meet our goals
Review from Customer Support Dept · Posted a month ago
Very supportive and team bonding
Review from Customer Support Dept · Posted a month ago
Each team member can do their own work well, and when problems arise, everyone is happy to help each other.
Review from Customer Support Dept
Very professional and quite fun
Review from Customer Support Dept
Team bounding/Getting on calls every Friday -Fun-day/Wish the team members Birthdays/Anniversaries/ Appreciation/
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Being less judgemental and more willing to teach. If someone doesn't know, Be willing to use that as a TEACHING moment. Due to this I rarely ask anything, I research myself and exhaust ALL resources which has made me become an better, and more independent agent. I rarely call Level 2 BI or DT
Review from Customer Support Dept
Work as a Team and not an individual.
Review from Customer Support Dept
everyone should be trained the same
Review from Customer Support Dept
we are interacting with each other quite good thru social media, chats, video calls. we also see each other once in a while and I think it is good enough for us rather than everyday face to face interaction.
Review from Customer Support Dept
The work is not distributed evenly.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I feel like its an environment where we can comfortably talk and engage in conversation not just related to work but general life which is beneficial for building a strong relationship with colleagues
Review from Customer Support Dept · Posted a month ago
All team members are very supportive and caring.
Review from Customer Support Dept · Posted a month ago
The work-from-home model and clear work tasks
Review from Customer Support Dept
Transparency about company, Profits and with other information
Review from Customer Support Dept
Almost everything is positive at our company
Review from Customer Support Dept
What needs to change to make the company culture better?
Competitiveness, Recognition, Reward, What does Success look like
Review from Customer Support Dept
An active series of genuine messages from Leadership that sound like they have a plan to a) make First Advantage a market leader; b) grow and develop our employees; c) invest in retooling or replacing our ancient infrastructure and convoluted back-end systems.
Review from Customer Support Dept
Care more about the employees rather than money cost.
Review from Customer Support Dept
setting expectations with the clients.
Review from Customer Support Dept
Management needs to taken agent's situation into consideration while making decisions.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
My manager is great person to work under.
Review from Customer Support Dept · Posted a month ago
Job profile and work nature
Review from Customer Support Dept · Posted a month ago
A sense of fulfillment, and a sense of solving problems for our clients
Review from Customer Support Dept
I enjoy doing my audits, validating the reports
Review from Customer Support Dept
working from home but mostly getting positive surveys from clients. Love to hear they are happy with my services.
Review from Customer Support Dept
What's going wrong and how can it be improved?
higher pay and better benefits
Review from Customer Support Dept
The mental and verbal abuse from the clients and applicants! We need better pay and a free thereapist for our mental health dealing with the callers. The lack of communication between First Advantage and the Clients is a HUGE problem! The clients do not know their own Policies or account managers
Review from Customer Support Dept
Stronger relationships across the Executive team, less finger-pointing.
Review from Customer Support Dept
I live in constant fear of being let go because our company isn't doing so well seeing as how we are understaffed
Review from Customer Support Dept
Not everyone can do everything. I'm struggling with working 3 chats at the same time. I'm better on the phone
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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