Genesys Empresa Reclamada
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. leer más
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Overall, I started as a bright eyed, green entry level employee. Learned this was a great place to work. Then learned I enjoyed my work because of my co-workers and not the company. Then the distrust of the company is what banded me closer to my co-workers.
¿Qué fue lo que más te gustó del proceso de entrevista?
The prompt response and communication
Revisión
¿Qué es lo que te hace más feliz en el trabajo?
Again, the people are why I work where I work.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
While compensation and benefits are a complete package, they have great benefits, compensation is lower compared to everyone else. Then they promise to fix it, and don't.
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¿Qué son algunas de las mejores cosas de tu equipo?
I'm loyal to them. I grow with them, they are why I stayed working for Genesys. My co-workers are why I work where I work, not the company
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Better and more direct communication, and actually stick too it. Far to many times promises were made and then broken. Lead to people losing trust in the company and management, creating a negative atmosphere.
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¿Qué necesita mejorar el equipo directivo?
Being more direct on path forward of the company. We were told partnerships would be leveraged to grow the business and be more successful. That actually meant was half of the PureConnect product line employees were being let go in the Infosys partnership only to be replaced by new infosys employees
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