Alkami Technology Compagnie réclamée
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly and build thriving digital communities. Lire la suite
I enjoy digging into a problem and solving it for our client. Unfortunately, my position has shifted from resolution-focused to simply adhering to communication SLAs rather than resolving the actual issue. When my workload doubles overnight, I'm not sure how I can have an enjoyable experience.
Quelle est la meilleure partie de votre programme de rémunération?
Salary is the best part.
Quelle est la meilleure partie de votre programme de rémunération?
Health Insurance is the best part of the compensation package.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The peers (other ICs) that I work with every day.
Qu’est-ce qui vous rend le plus heureux au travail?
Solving our client's issues with platform configuration brings me joy.
Quelles sont les meilleures choses à propos de votre équipe?
My team collaborates quite well together. They are easy to talk to and knowledgeable about our tools and processes.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
We Win Together. This means collaboration, documentation and willingness to be a team player is how we provide the best customer experience.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Understanding that AI should not replace people. We essentially have a skeleton crew in Support, resulting in a poor customer experience for most of their submissions.
Quelles sont les meilleures choses à propos de votre équipe?
My team is very learning focused and in order to that we need to collaborate. We attend meetings where we bring up difficult issues that clients are experiencing and troubleshoot them together in a constructive way.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Leadership needs to get better at understanding the work that ICs do. For me there is a disconnect I feel with the leadership demanding goals be met without an understanding or a plan to get there.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
There is an overwhelming amount of work to be done after the January layoffs. Support is in the midst of migrating from Jira to ServiceNow so we are working in two different platforms. Constantly getting pinged by various teams/managers about how tickets are out of SLA. Impossible to make progress.
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