Asurion Compagnie réclamée
We’re a global technology solutions company. Every day, we enhance our customers’ lives by helping them protect, connect and enjoy their tech. Lire la suite
Interactions with genuine issues that I'm able to help resolve.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Genuinely "having our back" as far as the relatively uncommon moments where customers are hostile/abusive.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Simply going off of the pay rate of similar jobs in the same position as I hold at Asurion, we're now at the lower end of pay rates for support staff.
Quelles sont les meilleures choses à propos de votre équipe?
We all genuinely care about each other, there's no mentality of "Come into work, work, and then leave" it's not uncommon for us to continue chatting well after our shifts have ended.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Shift away from "The customer is always right" mentality, which while important, can be EXTREMELY detrimental to how support staff are perceived by customers calling in. To put it bluntly, when someone calls support because they did a function of their job wrong, it's necessary they're told politely
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