Stop hiring warm bodies, hire someone the some level of intelligence.
Fire most of the charter associates. Fire some of the team leads.
Hire more people. Short staffed every day with grumpy people makes for a terrible work environment
They should all be reminded they are there to work, not hang out with their best friends of 20-30 years.
Stop acting like you are in middle school or high school. I dont care about your drama. Leave me alone so i can get my work done. Im not here to make friends, im here so my kids can have insurance.
I covered 2 to 3 areas every day. Often having to work 10-12 hr days and then cut my week short to not be in overtime. Just to come back on my regular day and have to work 5 times harder because no one covered my areas while i was off.