Sam's Club CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Positive team of dedicated professionals
Review from Customer Support Dept
Everyone is great and friendly except the general manager for he is childish and inconsiderate.
Review from Customer Support Dept
As compared to my last job, this one allows me to drink water as needed.
Review from Customer Support Dept
They were pretty easy to get along with.
Review from Customer Support Dept
They will work with your schedule.
Review from Customer Support Dept
What does the leadership team need to get better at?
HR issues. There is NO one taking care of the associates. The worst decision our company made was to close the HR department.
Review from Customer Support Dept
engaging employees by internal communication, considering employees when doing schedules, employee retention, HR involvement in career path to employees.
Review from Customer Support Dept
Actually listening and taking precautions for everyone
Review from Customer Support Dept
protecting employees from workplace violence
Review from Customer Support Dept
The store location 6376 cos and management needs to work on how to communicate and talk to their employees without being disrespectful, belittling ,discriminating and without favoritism the workplace has turned into a hostile environment
Review from Customer Support Dept
What is the best part about your compensation package?
The 401k and stock options
Review from Customer Support Dept
It helps when you need it the most.
Review from Customer Support Dept
I like having the stock and retirement matches.
Review from Customer Support Dept
New people get paid more than I do. I have been working 7 years with the company. I'm still at the minimum wage.
Review from Customer Support Dept
the best part is being paid fairly, given the hours i need, and being treated with respect by those i work for directly
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Salaried employees have no free medical plan. How a salaried employee can sustain itself with $15.00 and hour and a scheduled 20 hours a week? Another problem is that salaried employees do not have fixt schedule were the individual can look for another complementary job.
Review from Customer Support Dept
To not get fired over points. Even if I'm sick I'm threatened with getting fired. No acknowledgement whatsoever for the health of employees. Even if there wasn't the Coronavirus going around they'd rather have someone sick with a disease come to work compared to getting better
Review from Customer Support Dept
More respect more pay n work through schedule if needed
Review from Customer Support Dept
i get thrown around the store doing all positions and have not received fit payment for my talents and usefulness
Review from Customer Support Dept
Have to work harder because of callouts while team leads front end manager stands around not helping
Review from Customer Support Dept
What are some of the best things about your team?
They help you whenever you feel down.
Review from Customer Support Dept
Helping each-other when difficult customer service problems arise.
Review from Customer Support Dept
Everyone is willing to help you and look out for you.
Review from Customer Support Dept
They are everyday, down to earth people.
Review from Customer Support Dept
Everyone on the first two levels is bearable. Then there's senior management.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
dont hire uneducated and lazy people
Review from Customer Support Dept
Not being in a hostile work environment. I talk to my managers about the abuse I go through with my coworkers and they talk about how they will get it taken care of and they ignore it. Don't even speak with them.
Review from Customer Support Dept
Better management would result in less callouts
Review from Customer Support Dept
We do not have meetings because that is, i am told, not how sams or walmart does things.
Review from Customer Support Dept
It is not so much of the co-workers that need to work on Anythink it is management and cos once again I will state that it has turned into a hostile environment as well as discrimination and favoritism
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The only positive thing that I can say is being able to go to work to provide for people who are in need even through the pandemic and the hostile environment we work in
Review from Customer Support Dept
Honestly. Culture is going away. They are only concerned about the bottom line. Associates don’t ma
Review from Customer Support Dept
Employees that are service oriented and are willing to help you do your job better.
Review from Customer Support Dept
Some other associates help out
Review from Customer Support Dept
Most Associates do a good job
Review from Customer Support Dept
What needs to change to make the company culture better?
Management is floundering and nepotism should not exist
Review from Customer Support Dept
Send in undercover employees so you can see how things really go.
Review from Customer Support Dept
The company is so focused on saving a dime in payroll or expenses that they have created such a negative and understaffed work environment.
Review from Customer Support Dept
Listening to us. We are told that without the members we don't get a paycheck. Very true but how about start with if there are no employees who is going to serve the members. I'm tired of being a blue collard worker to where anyone can fill my shoes. I'm very disappointed in everything
Review from Customer Support Dept
people need to be respectful and attentive to their surroundings and the needs of customers, members, and coworkers.
Review from Customer Support Dept
What did you like most about the interview process?
The manager that I interviewed with make me feel very comfortable and welcomed. The front end manager that I was supposed to interview with did not show up claimed she forgot all about the interview so I interview with a different department manager
Review from Customer Support Dept
That I only spoke with 2 people and the decision was quick.
Review from Customer Support Dept
Liked that I knew I was leaving with a job, but it took them a long time to authorize the background check even after calling.
Review from Customer Support Dept
The Person who interviewed me
Review from Customer Support Dept
The person that interviewed me was amazing and helped me to have an better understanding of the company.
Review from Customer Support Dept
What would you improve about your company's interview process?
To have had a proper interview experience and to actually not sit around for hours waiting for my interview in cafe before someone could get to me and then throw a random associate in with no experience to do the interview. He did great though.
Review from Customer Support Dept
I would not be conducting interviews in the cafe surrounded by customers. I would take people into another room for the interview so personal questions can remain personal
Review from Customer Support Dept
The person at club 8283 of Sams club interview me and asked about my hair. Then she proceeded to use profanity in my interview more than 4 times. Not once did she ask me about any qualities that I had.
Review from Customer Support Dept
The front end manager never asked me about me..he talked about himself for 25 minutes
Review from Customer Support Dept
What makes you most happy at work?
helping customers load their groceries into their vehicle
Review from Customer Support Dept
Knowing that I will be working with competent employees that will help me grow.
Review from Customer Support Dept
Helping people (mainly elderly or disabled) with loading their items.
Review from Customer Support Dept
I enjoy seeing my coworkers and members.
Review from Customer Support Dept
leaving at my scheduled time
Review from Customer Support Dept
What's going wrong and how can it be improved?
To put me first and my health. Not money to be made first.
Review from Customer Support Dept
there are never enough cashiers. They pull from other departments daily for long periods then complain those departments did not get their work done. They need to have more cashiers working so they are not running short during breaks and meal times
Review from Customer Support Dept
More support from managers less berating and enough people that MSS have time to perform their function and not be used as craft employees
Review from Customer Support Dept
Manager front end hires you in as part time and works you full time hrs and is rude and gossipy
Review from Customer Support Dept
It needs to start with new Management in cos they do not know how to separate business and friendship it has gotten so bad a lot of employees have put in notices to terminate employment I feel a visit from corporate is necessary to speak with employees
Review from Customer Support Dept
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