Asurion società ha sostenuto
We’re a global technology solutions company. Every day, we enhance our customers’ lives by helping them protect, connect and enjoy their tech. leggi di più
I used to love this company. For 5 years I gave them my all and I always got back what I put in. This year they've pushed more sales down everyone's throats, and have stopped responding to our feedback. I had to send an email 3 times in 2 weeks and CC a senior manager to know about my performance
Quali sono alcune delle cose migliori della tuo team?
Despite the constant frustrations that we experience, we lean on each other for emotional and mental support. My coworkers are the reason I stay. When we succeed, we succeed as a team.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
The company claims to be retention-focused, but they've done nothing to retain coaches. Other Nashville-based call centers, such as Lyft, pay more and have better benefits; i.e. 18 weeks of paid parental leave as opposed to 2 paid weeks here.
Che cosa sta andando male e come può essere migliorato?
Customers call in every day because they've been tricked or outright lied to in order to get them to sign up for our programs. Since we've started sales, our actual culture has disappeared and we're pretending like what we're doing isn't basically illegal.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Do away with the grading AI. No work additions without additional compensation. Stop expecting salaried employees to volunteer for "opportunities" where they just work more in order to create a "culture". It's stolen labor. Fix your systems. There's no reason we should be without tools for months.
Che cosa deve fare il gruppo dirigente per migliorare?
We have consistent feedback for things that need to be fixed or understood in order to perform at the level that we're capable of, but in my 11 months in this role we've seen very little done to make our job easier. Instead they've opted to add to our workload with less tools and more hours.
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