
The people I work with at the UBIF Help Desk and my fellow leaders on the UBIF side. Without them, I would have left the company a long time ago.
Despite the gross lack of compensation, our Team puts their best effort forward each and every day. Hardly complains unless it's truly warranted and in general are a beacon of light that keeps all of us going.
I feel incredibly undervalued largely due to the disparity in roles compared to customer service, for example. We are also not paid a fair living wage relative to our area and our skillset. When pay has been discussed I have literally been told to "Go somewhere else".
The Leadership Team is in dire need of a reality check at the highest level. I am consistently amazed at how out of touch they are when it comes to what logistically works and what is purely a feel good concession. Were also not paid what we are worth by a longshot.
Asurion Leadership could actually listen to us when it comes to things we know more about than them. Portal and UBIF systems in general. They acquired us for a reason and it truly feels like we are being left to burnout as a resource when they could be utilizing us far better