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Everything is wrong. The company and the bosses and the customers. There's almost nothing right.
Quali sono alcune delle cose migliori della tuo team?
They have a good sense of humor. But that's usually the only way to stay sane in customer service.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Respect their employees. This means better pay, better benefits. Defending employees from irate customers, instead of berating them. Give a lot of sick leave and parental leave. Basically, treat their employees like actual people who need money to live.
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