Asurion Empresa reivindicada
We’re a global technology solutions company. Every day, we enhance our customers’ lives by helping them protect, connect and enjoy their tech. consulte Mais informação
Interactions with genuine issues that I'm able to help resolve.
O que você mais gosta nos lideres?
Genuinely "having our back" as far as the relatively uncommon moments where customers are hostile/abusive.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
Simply going off of the pay rate of similar jobs in the same position as I hold at Asurion, we're now at the lower end of pay rates for support staff.
Quais são algumas das melhores coisas da sua equipe?
We all genuinely care about each other, there's no mentality of "Come into work, work, and then leave" it's not uncommon for us to continue chatting well after our shifts have ended.
Qual é a coisa mais positiva da cultura e do ambiente da sua empresa?
Shift away from "The customer is always right" mentality, which while important, can be EXTREMELY detrimental to how support staff are perceived by customers calling in. To put it bluntly, when someone calls support because they did a function of their job wrong, it's necessary they're told politely
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