
this is the highest paying job i've had
knowledgeable, friendly, helpful and they share helpful information
there's usually someone online who can help if needed
integrity training, consistent information available to all employees, get rid of HERO XR as it doesn't take into account the human factor in phone calls
less stress on call metrics, more focus on if the customer's issue was resolved or not. also, the sales staff needs to be better trained as to what it is they're selling to people and actually learn the product, not just the selling points