
it is nice and fun, yet we there's a big room for improvement.
i dont have any concerns with the company, just the people/management
the camaraderie, openness with the team
the realationship that I have with my agents
humility,transparency,act as a good example in every way
no growth and task are repetitive/redundant
listen to your employees feedback.
having annual increase, more opportunity to received incentives, retirement plan, salary increase..
no annual increase, the performance bonus is quite subjective,no alignment with processes,no coaching/mentoring
some of them are dozing off at work, taking long breaks than the expected
training and development, clear communication, engagement, rewards and recognition, team building, onboarding, peer to peer relationship
there were a lot of this that happened before but i believed nothing has been actioned
their approach and being objective, they should stop bullying and provide insulting comments, to establish professionalism at all times.
that I am able to gain safe space and friends at work, I am staying because of them aside from the monthly salary .
drastic changes, lack in providing context to whatever is happening. - only if we are able to have someone that will inspire us to do better everyday.
care in a way that they would think of your welfare and wellness, people development as the trainings given were done outside shift and not being executed and practiced, seek to understand and integrity.
No annual appraisal, no trainings, my leaders would often not complete their 8-hour shift for whatever reason and leave us with bigger responsibilities. accountability should be shared from SOMs to agents, makes you feel that you have to beg for an increase in pay from agents to TMs .