Enshored – Overall, I feel very insecure in this work due to the consistent threat of receiving an NTE whenever we can't meet a specific target. Based on KPI's, we cannot recover from a failing score using AHT and Variance if our Quality is failed. What is the essence of having an AHT and Variance? | Comparably

Enshored – Overall, I feel very insecure in this work due to the consistent threat of receiving an NTE whenever we can't meet a specific target. Based on KPI's, we cannot recover from a failing score using AHT and Variance if our Quality is failed. What is the essence of having an AHT and Variance?

Enshored Заявленная компания
Powerful outsourcing for disruptive start-ups. Enshored solves the challenges of fast-growing, disruptive start-ups by delivering tailored outsourcing solutions. We design, resource, and drive: + Customer care + Back office + Sales and Marketing + Content Moderation. We provide expert guidance for start-ups – from reactive service development to planned business expansion. читать еще
СОТРУДНИКИ
УЧАСТНИКИ
3810
ИТОГО
РЕЙТИНГИ
114900
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Overall, I feel very insecure in this work due to the consistent threat of receiving an NTE whenever we can't meet a specific target. Based on KPI's, we cannot recover from a failing score using AHT and Variance if our Quality is failed. What is the essence of having an AHT and Variance?

Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?

Increased salary and they also removed our allowance.

Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?

Basic salary is lower than the normal salary of a Content Moderator

В чем руководство должно стать лучше?

They made it hard for employees to come to work by removing the work from home setup.

Что вам больше всего нравится в команде руководства?

I like how my manager gives us an update regarding our score. Motivates us on coming at work everyday.

Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?

Asked my manager about the annual raise and s/he said it's 50/50 (if there is). Content Moderator's salary should be higher than 16k. But since we are work from home most of the time, I accepted it. But I was disappointed when I heard that we will be full RTO next month.

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