
it's turning to a nightmare
collaborative and willing to help each other
Team mates are friendly and cooperative
Overworked. Exhausting task. workload mentally exhausting.
Teammates are collaborative and friendly.
KPI incentive for everyone not just the 19% of the entire Enshored population
My manager cares to me as a person and understand my dilemma in work
allows team building which helps the team make connection and build a better co-worker relationship
somewhat the account is quite stressful as f the moment because of the sudden changes happening from time to time
Account is requiring a very idealistic KPI yet there is no acceptable reward and recognition. A more aligned incentive grid will be appreciated.
The Management is quite insensitive on the agent's EQ and mental health. They are not understanding enough that the goal and numbers they are projecting is contradicting in each of KPI. They need to establish a realistic goal, not idealistic. This is a complete opposite of a good retention.