
Nothing to mention at this time
Positive environment, engaging coworkers, friendly leaders
Be more connected to the agent
compensation for all Kpis when meeting the perfect score
neutral at all times. engaging
be more collaborative at work
feels like going to school it there is no comfortability in working everything seems wrong even if you're doing is right
Being moderator is a complex task. We face various cases which could cost different effect to our wellbeing, emotionally, mentally and physically. No bonuses or incentive given.
To be specific the team I am in. My Team leader is a good example of understanding and leadership. He can handle the team well. He set a good example makes the agents like him as a leader.