UnitedHealth Group – Customer Service and access to escalation paths

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Customer Service and access to escalation paths

Briefly describe your overall experience at your company

Terrible which is why I left and I’m glad o did

What did you like most about the interview process?

the process was virtual, mainly telephonic

What are some of the best things about your team?

Documentation

What's going wrong and how can it be improved?

Stop shooting the messengers and avoiding management responsibilities

What does the leadership team need to get better at?

Seeing people as people and not as work machines. Team building, team culture, and honesty is lacking.

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