UnitedHealth Group CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
It’s been fun, challenging and innovative. I have found a lot of my strengths developed as a wo
Review from Customer Support Dept
What do you like best about the leadership team?
They listen to their employees
Review from Customer Support Dept
Very engaged with the various departments. Active lines and chains of communication
Review from Customer Support Dept
Personable, caring, concerned, pr active
Review from Customer Support Dept
They are very understanding of an employee's personal situation
Review from Customer Support Dept
They have a lot to say
Review from Customer Support Dept
What does the leadership team need to get better at?
Personalization - everything from them is so robotic
Review from Customer Support Dept
Standing up for us nurses when big corporate decides to cut our pay. Supervisors need to be monitored like we are because I had the absolute worst one ever.
Review from Customer Support Dept
Communication between what is expected and how to achieve it successfully.
Review from Customer Support Dept
Being more down to earch. They have an attitude where they should not be contacted, or that they are better than everyone which causes stagnation in the company. Also, they do nothing to encourage promotional opportunities for persons they deem as their "non-favorites". A very caustic atmosphere.
Review from Customer Support Dept
Having interaction with their team.
Review from Customer Support Dept
What is the best part about your compensation package?
The preventive care benefits are fair.
Review from Customer Support Dept
Premiums are very low, affordable
Review from Customer Support Dept
The vision benefits save me a lot of money on glasses
Review from Customer Support Dept
Money back on premiums after completing their process
Review from Customer Support Dept
Medical, but after you resign there's denied access to your pay stubs.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Health Insurance for UHG employees would less expensive and move comprehensive
Review from Customer Support Dept
When new nurses were hired, they were hired at a higher pay scale than I currently earn and I was never raised to that level of earnings. We are told that we are not to discuss how much we make with other nurses or we could get fired - now I know why.
Review from Customer Support Dept
not paid competitively compared to other insurance companies
Review from Customer Support Dept
if the health benefits were better and/or paid more money
Review from Customer Support Dept
As a medical insurance company, I feel our medical benefits should be exemplary.
Review from Customer Support Dept
What are some of the best things about your team?
Team stays engaged and works collaboratively. Everybody is willing to help on another.
Review from Customer Support Dept
We all bring different perspectives to work
Review from Customer Support Dept
we work well together on a day to day basis
Review from Customer Support Dept
We work st home so we don?
Review from Customer Support Dept
We formed clicks, some still kept separate.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
The coworkers are intrusive and meddlesome.
Review from Customer Support Dept
I'm not sure. We work virtually so we never get to meet each other. Perhaps arrange facetime-like meetings so we can see our coworkers.
Review from Customer Support Dept
cut down on the complaints
Review from Customer Support Dept
Yes, most of them seem to have a jealous mentality and only want to work for their own betterment.
Review from Customer Support Dept
They need to have a better attitude and treat each other with respect.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Everyone seems to really enjoy and takes great pride in delivering quality service.
Review from Customer Support Dept
They do promote integrity, compassion, relationships, innovation, and performance
Review from Customer Support Dept
Their recently implemented nice-sized bonus we can earn each month based on our performance.
Review from Customer Support Dept
Everyone is willing to listen
Review from Customer Support Dept
Work from home opportunities avail
Review from Customer Support Dept
What needs to change to make the company culture better?
It would be nice if we had better leadership, and not a leadership that encourages separation within the ranks.
Review from Customer Support Dept
People need to focus on their job and the end result. They need to stop focusing on the bad and focus on the good.
Review from Customer Support Dept
The company culture needs to recognize that one size does not fit all. They push out effective leaders and employees who do not drink the kool-aid and who refuse to ignore the things that are wrong. We need more actual honesty in the culture.
Review from Customer Support Dept
better benefits and compassion for everyone
Review from Customer Support Dept
Morale. Positive affirmations. Nothing about the atmosphere is positive nor professional.
Review from Customer Support Dept
What did you like most about the interview process?
They started with a phone interview which prepared you for the in-person portion
Review from Customer Support Dept
Being able to meet several supervisors in order to get an idea of who my coworkers would be.
Review from Customer Support Dept
It was very in-depth and thorough
Review from Customer Support Dept
standard questions and interviewer was relatable.
Review from Customer Support Dept
the interviewing manager was very friendly
Review from Customer Support Dept
What would you improve about your company's interview process?
stop having too many people to deal with and a long waiting period
Review from Customer Support Dept
It's not transparent at all in the application process and interviews are painfully predictable. They are also often window dressing as candidates are pre-selected. Much of it seems pointless. There is also no/terrible feedback protocols.
Review from Customer Support Dept
What makes you most happy at work?
When I'm able to help a caller.
Review from Customer Support Dept
Knowing I have helped people
Review from Customer Support Dept
breaks and lunches and log off.
Review from Customer Support Dept
Getting off. I don’t mind talking to members every day but
Review from Customer Support Dept
caring for and helping the patients
Review from Customer Support Dept
What's going wrong and how can it be improved?
In my current role I don't feel as secure as I did in my previous role. There seems to be less managerial support and guidance.
Review from Customer Support Dept
we cannot meet the customers expectations as not enough time is given to follow up on members issues
Review from Customer Support Dept
Trainers create own policies. Trainers will create a smear sheet to hurt the record of trainees they don't like or are slower at learning.
Review from Customer Support Dept
The constant barrage of having to deliver unfortunate news for members being stuck with out of network charges.
Review from Customer Support Dept
Being on the phone is overwhelming and stressful at times
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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