53
NPS
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Adaptive Insights
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About Adaptive Insights' Brand
Adaptive Insights, a Workday Company, offers powerful modeling and reporting for organizations of any size. Among its major competitors, Adaptive Insights is ranked in 2nd place for NPS while Prophix Software is 1st, and Recurly is 3rd.Their current market cap is $49.74B
Brand at a Glance
87%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
Adaptive Insights CMO
Michael Schmitt
MICHAEL SCHMITT serves as the Chief Marketing Officer of Adaptive Insights. MICHAEL started at Adaptive Insights in July of 2016. MICHAEL currently resides in Greater Los Angeles Area.
Adaptive Insights Ranking
- #1 / 4 of its competitors
Adaptive Insights NPS
Adaptive Insights's Net Promoter Score (NPS) is a 53 with 65% Promoters, 23% Passives, and 12% Detractors. Net Promoter Score tracks whether Adaptive Insights's customers would recommend using the product based on a scale of -100 to 100.
Adaptive Insights Overall NPS
| 65% | Promoters |
|---|---|
| 23% | Passives |
| 12% | Detractors |
Adaptive Insights NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Aug 2020 50 | Aug 2020 | 50 |
Sep 2020 52 | Sep 2020 | 52 |
Jan 2022 53 | Jan 2022 | 53 |
Apr 2022 55 | Apr 2022 | 55 |
Jul 2022 52 | Jul 2022 | 52 |
Jan 2023 52 | Jan 2023 | 52 |
Mar 2023 54 | Mar 2023 | 54 |
How Other Brands Compare
Adaptive Insights is ranked first for NPS among its competitors. Atlassian and FloQast come in second and third, with Anaplan coming in at #4. Among those competitors, it is the second most valued company behind Atlassian.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Adaptive Insights NPS by Ethnicity
Adaptive Insights's NPS was rated 67 points by Caucasian customers on Comparably.
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-50
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Adaptive Insights NPS by Usage
Adaptive Insights's NPS was rated the highest by customers who have used Adaptive Insights's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 61 | Less than 1 Year | 61 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Adaptive Insights NPS vs. Competitors
Compared to its competitors, Adaptive Insights's NPS is rated right above Recurly, and is preceded by Prophix Software.
| COMPANY | NPS Score | |
|---|---|---|
 | Prophix Software | 68 |
| Adaptive Insights | 53 |
 | Recurly | 50 |
 | Host Analytics | 46 |
 | Atlassian | 35 |
 | FloQast | 14 |
 | Anaplan | 11 |
 | Vena Solutions | 0 |
 | Hyperion | N/A |
Adaptive Insights Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Adaptive Insights users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Adaptive Insights Customer Loyalty Score by Ethnicity
Adaptive Insights's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Adaptive Insights Customer Loyalty vs. Competitors
Compared to its competitors, Adaptive Insights's Customer Loyalty score is rated right above Recurly, and is preceded by Vena Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vena Solutions | 100% |
| Adaptive Insights | 87% |
| Recurly | 85% |
| Atlassian | 76% |
| Anaplan | 76% |
| FloQast | 73% |
| Prophix Software | 68% |
| Host Analytics | N/A |
| Hyperion | N/A |
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Adaptive Insights Product Quality
4.4/5
Adaptive Insights has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Adaptive Insights Product Information
Adaptive Insights serves markets in the United States, Europe, Japan, Australia, Canada, and United Kingdom. Adaptive Insights supports iOS and Web devices and offers products for medium and large sized businesses.
Adaptive Insights’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Adaptive Insights's product the highest. Reviewers from the Banking and Financial Services industry rated Adaptive Insights the lowest at 3.8.
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Japanese
Product Type
Sales Forecasting & Analytics Software
Business Performance Management Software
Business Intelligence (BI) Software
Reporting Software
Budgeting Software
Nonprofit Software
Nonprofit Accounting Software
Data Visualization Software
Financial Reporting Software
Strategic Planning Software
Quick Insights into Adaptive Insights Product Quality
Adaptive Insights's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Adaptive Insights Product Quality the Highest
Ranked Adaptive Insights Product Quality the Lowest
Adaptive Insights Product Quality Score by Ethnicity
Adaptive Insights's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Adaptive Insights Product Quality Score by Usage
Adaptive Insights's Product Quality score was rated the highest by customers who have used Adaptive Insights's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Adaptive Insights Product Quality Score by Industry
Adaptive Insights's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
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Adaptive Insights Product Quality vs. Competitors
Compared to its competitors, Adaptive Insights's Product Quality score is rated right above Prophix Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| Adaptive Insights | 4.4/5 |
| Prophix Software | 4.3/5 |
| Recurly | 4.2/5 |
| Atlassian | 3.9/5 |
| Host Analytics | 3.9/5 |
| Anaplan | 3.8/5 |
| FloQast | 3.7/5 |
| Vena Solutions | 3.4/5 |
| Hyperion | N/A |
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Adaptive Insights Pricing
Adaptive Insights ROI & Value For Money
4.3/5
Adaptive Insights has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Adaptive Insights Pricing Plans
Adaptive Insights has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Adaptive Insights.
Who Uses Adaptive Insights?
Medium Businesses
Large Enterprises
Quick Insights into Adaptive Insights ROI
Adaptive Insights's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked Adaptive Insights ROI the Highest
Ranked Adaptive Insights ROI the Lowest
Adaptive Insights ROI Score by Ethnicity
Adaptive Insights's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Adaptive Insights.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Adaptive Insights ROI Score by Industry
Adaptive Insights's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Adaptive Insights Pricing vs. Competitors
Compared to its competitors, Adaptive Insights's ROI score is rated right above Recurly, and is preceded by Prophix Software.
| COMPANY | Pricing Score | |
|---|---|---|
| Vena Solutions | 5/5 |
| Prophix Software | 4.4/5 |
| Adaptive Insights | 4.3/5 |
| Recurly | 4.1/5 |
| Host Analytics | 4/5 |
| Atlassian | 3.9/5 |
| FloQast | 3.8/5 |
| Anaplan | 3.5/5 |
| Hyperion | N/A |
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Adaptive Insights Customer Satisfaction (CSAT)
Adaptive Insights Customer Satisfaction (CSAT) Score
100 / 100
Adaptive Insights has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Adaptive Insights Customer Satisfaction
Adaptive Insights's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Adaptive Insights Customer Satisfaction the Highest
Adaptive Insights Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Adaptive Insights' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Adaptive Insights.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Adaptive Insights Customer Satisfaction vs. Competitors
Compared to its competitors, Adaptive Insights's Customer Satisfaction score is rated right above Recurly, and is preceded by Prophix Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Prophix Software | 100% |
| Adaptive Insights | 100% |
| Recurly | 100% |
| Atlassian | 80% |
| FloQast | 73% |
| Anaplan | 61% |
| Vena Solutions | 50% |
| Host Analytics | 0% |
| Hyperion | 0% |
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Adaptive Insights Customer Service
4.2/5
Adaptive Insights has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Adaptive Insights's Customer Service
Address
3350 W Bayshore Rd, Ste 200, Palo Alto, CA 94303
Website
https://www.adaptiveinsights.com
Phone Number
800.303.6346
Adaptive Insights's Social Links
Quick Insights into Adaptive Insights Customer Service
Adaptive Insights's Customer Service score was rated highest by Caucasian customers.
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Ranked Adaptive Insights Customer Service the Highest
Adaptive Insights Customer Service Score by Ethnicity
Adaptive Insights's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Adaptive Insights Customer Service vs. Competitors
Compared to its competitors, Adaptive Insights's Customer Service score is rated right above Recurly, and is preceded by Vena Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vena Solutions | 5/5 |
| Adaptive Insights | 4.2/5 |
| Recurly | 4.2/5 |
| Atlassian | 4/5 |
| Prophix Software | 3.8/5 |
| FloQast | 3.8/5 |
| Host Analytics | 3.7/5 |
| Anaplan | 3.6/5 |
| Hyperion | N/A |
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Adaptive Insights as an Employer
4.7/5
Adaptive Insights has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Adaptive Insights scored a 53 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Adaptive Insights would recommend the brand to a friend. ENPS measures how likely Adaptive Insights employees would recommend working at Adaptive Insights to a friend.
Net Promoter Score
53
NPS Score
| 65% | Promoters |
|---|---|
| 23% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
