34
NPS
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AppNeta
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About AppNeta's Brand
In a cloud-first world, fast, constant connectivity to business-critical apps is a must. When a problem arises, simply seeing it is not enough. “I don’t know” just won’t cut it. To quickly solve the issue, you’ve got to know exactly where it is and understand why it’s happening. Yesterday’s network performance monitoring solutions aren’t up to the task. With more traffic moving across more networks that are out of IT’s control, you need new solutions. Solutions that look beyond the LAN. Solutions that provide actionable information in real time. Solutions that get to the root of the problem quickly. AppNeta provides precise, end-to-end visibility into network performance from the end-user point of view, wherever they are. Traffic congestion on the LAN? QoS violation in the WAN? Problem with a cloud application? Whatever—and wherever—the issue, AppNeta can pinpoint it in real time, giving you a unified view of every location you own, from small remote offices to large data centers. Among its major competitors, AppNeta is ranked in 4th place for NPS while New Relic is 1st, and Reputation is 2nd.Their current valuation is $185.00M
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.7/5
Customer Service
AppNeta CMO
AppNeta Ranking
- #2 / 4 of its competitors
AppNeta NPS
AppNeta's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether AppNeta's customers would recommend using the product based on a scale of -100 to 100.
AppNeta Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
AppNeta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Jan 2022 33 | Jan 2022 | 33 |
How Other Brands Compare
AppNeta is ranked second for NPS among its competitors. New Relic and AppDynamics come in first and third, with SignalFx coming in at #4. Among those competitors, it is the lowest valued company behind AppDynamics.
AppNeta |  AppDynamics |  New Relic |  SignalFx | |
| Global Ranking | #- | #549 | #592 | #- |
| NPS | 34 | 22 | 42 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $185.00M | $222.59B | $3.99B | $27.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AppNeta NPS vs. Competitors
Compared to its competitors, AppNeta's NPS is rated right above Zebra Technologies, and is preceded by ExtraHop Networks.
| COMPANY | NPS Score | |
|---|---|---|
| New Relic | 42 |
 | Reputation | 39 |
 | ExtraHop Networks | 37 |
| AppNeta | 34 |
 | Zebra Technologies | 25 |
| AppDynamics | 22 |
 | ThousandEyes | 9 |
| SignalFx | -51 |
AppNeta Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AppNeta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AppNeta Customer Loyalty vs. Competitors
Compared to its competitors, AppNeta's Customer Loyalty score is rated right above AppDynamics, and is preceded by Reputation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Reputation | 100% |
| AppNeta | 100% |
| AppDynamics | 80% |
| Zebra Technologies | 79% |
| New Relic | 78% |
| ExtraHop Networks | 69% |
| ThousandEyes | 69% |
| SignalFx | 55% |
Unlock AppNeta Customer Loyalty vs. Competitors Data
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AppNeta Product Quality
4/5
AppNeta has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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AppNeta Product Information
AppNeta serves markets in the United States and Canada. AppNeta offers products for medium and large sized businesses.
AppNeta’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.appneta.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Application Monitoring & Performance Software
IT, Server & Network Monitoring Software
Data Visualization Software
Network Monitoring Software
AppNeta Product Quality vs. Competitors
Compared to its competitors, AppNeta's Product Quality score is rated right above AppDynamics, and is preceded by Zebra Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Reputation | 4.1/5 |
| New Relic | 4.1/5 |
| Zebra Technologies | 4/5 |
| AppNeta | 4/5 |
| AppDynamics | 4/5 |
| ThousandEyes | 3.9/5 |
| ExtraHop Networks | 3.8/5 |
| SignalFx | 2.9/5 |
Unlock AppNeta Product Quality vs. Competitors Data
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AppNeta Pricing
AppNeta ROI & Value For Money
4.2/5
AppNeta has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock AppNeta's overall ROI score rated by its users and customers.
AppNeta Pricing Plans
AppNeta has a pricing structure that accommodates medium and large businesses.
Who Uses AppNeta?
Medium Businesses
Large Enterprises
AppNeta Pricing vs. Competitors
Compared to its competitors, AppNeta's ROI score is rated right above Reputation.
| COMPANY | Pricing Score | |
|---|---|---|
| AppNeta | 4.2/5 |
| Reputation | 4/5 |
| AppDynamics | 4/5 |
| Zebra Technologies | 3.9/5 |
| ExtraHop Networks | 3.8/5 |
| New Relic | 3.8/5 |
| ThousandEyes | 3.7/5 |
| SignalFx | 3.1/5 |
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Sign Up for Brand Profile PRO to get the full AppNeta ROI vs. Competitors data and gain insights into your customers today.
AppNeta Customer Service
4.7/5
AppNeta has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AppNeta's overall Customer Service score rated by its users and customers.
About AppNeta's Customer Service
Address
285 Summer St, Boston, MA 02210
Website
http://www.appneta.com
Phone Number
(781) 235-2470
AppNeta's Social Links
AppNeta Customer Service vs. Competitors
Compared to its competitors, AppNeta's Customer Service score is rated right above Reputation.
| COMPANY | Customer Service Score | |
|---|---|---|
| AppNeta | 4.7/5 |
| Reputation | 3.9/5 |
| Zebra Technologies | 3.9/5 |
| New Relic | 3.9/5 |
| ExtraHop Networks | 3.9/5 |
| AppDynamics | 3.7/5 |
| ThousandEyes | 3.2/5 |
| SignalFx | 3/5 |
Unlock AppNeta Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full AppNeta Customer Service vs. Competitors data and gain insights into your customers today.
AppNeta as an Employer
4.2/5
AppNeta has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AppNeta scored a 34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of AppNeta would recommend the brand to a friend. ENPS measures how likely AppNeta employees would recommend working at AppNeta to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
