40
NPS
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ARYZTA
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About ARYZTA's Brand
ARYZTA provides frozen Bakery products. Among its major competitors, ARYZTA is ranked in 3rd place for NPS while Rich Products Corporation is 1st, and Glanbia is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
ARYZTA Ranking
- #1 / 4 of its competitors
ARYZTA NPS
ARYZTA's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether ARYZTA's customers would recommend using the product based on a scale of -100 to 100.
ARYZTA Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
ARYZTA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Oct 2023 50 | Oct 2023 | 50 |
Apr 2024 40 | Apr 2024 | 40 |
How Other Brands Compare
ARYZTA is ranked first for NPS among its competitors. Darden Restaurants and Flowers Foods come in second and third, with Mills coming in at #4.
ARYZTA |  Darden Restaurants |  Mills |  Flowers Foods | |
| Global Ranking | #- | #342 | #- | #- |
| NPS | 40 | 20 | 0 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $18.85B | $47.37B | $5.04B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ARYZTA NPS vs. Competitors
Compared to its competitors, ARYZTA's NPS is rated right above Darden Restaurants, and is preceded by Glanbia.
| COMPANY | NPS Score | |
|---|---|---|
 | Rich Products Corporation | 56 |
 | Glanbia | 40 |
| ARYZTA | 40 |
| Darden Restaurants | 20 |
| Flowers Foods | 17 |
| Mills | 0 |
 | Luby's | -1 |
 | Papa John's International | -21 |
 | Ruby Tuesday | -63 |
ARYZTA Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ARYZTA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ARYZTA Customer Loyalty vs. Competitors
Compared to its competitors, ARYZTA's Customer Loyalty score is rated right above Rich Products Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ARYZTA | 100% |
| Rich Products Corporation | 91% |
| Flowers Foods | 84% |
| Glanbia | 76% |
| Luby's | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
| Mills | N/A |
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ARYZTA Product Quality
2.5/5
ARYZTA has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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ARYZTA Product Information
ARYZTA’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.aryzta.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food & Beverages
ARYZTA Product Quality vs. Competitors
Compared to its competitors, ARYZTA's Product Quality score is rated right above Ruby Tuesday, and is preceded by Papa John's International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Glanbia | 4/5 |
| Darden Restaurants | 3.8/5 |
| Rich Products Corporation | 3.6/5 |
| Flowers Foods | 3.4/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| ARYZTA | 2.5/5 |
| Ruby Tuesday | 1.8/5 |
| Mills | N/A |
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ARYZTA Pricing
ARYZTA ROI & Value For Money
3.2/5
ARYZTA has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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ARYZTA Pricing vs. Competitors
Compared to its competitors, ARYZTA's ROI score is rated right above Papa John's International, and is preceded by Flowers Foods.
| COMPANY | Pricing Score | |
|---|---|---|
| Glanbia | 4.2/5 |
| Rich Products Corporation | 3.9/5 |
| Darden Restaurants | 3.7/5 |
| Flowers Foods | 3.3/5 |
| ARYZTA | 3.2/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Ruby Tuesday | 1.9/5 |
| Mills | N/A |
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ARYZTA Customer Satisfaction (CSAT)
ARYZTA Customer Satisfaction (CSAT) Score
67 / 100
ARYZTA has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ARYZTA Customer Satisfaction vs. Competitors
Compared to its competitors, ARYZTA's Customer Satisfaction score is rated right above Papa John's International, and is preceded by Darden Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Glanbia | 100% |
| Rich Products Corporation | 71% |
| Darden Restaurants | 71% |
| ARYZTA | 67% |
| Papa John's International | 54% |
| Flowers Foods | 51% |
| Luby's | 45% |
| Ruby Tuesday | 21% |
| Mills | 0% |
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ARYZTA Customer Service
3.2/5
ARYZTA has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About ARYZTA's Customer Service
Address
Rich, MS
Website
http://www.aryzta.com/
ARYZTA Customer Service vs. Competitors
Compared to its competitors, ARYZTA's Customer Service score is rated right above Luby's, and is preceded by Flowers Foods.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glanbia | 4.2/5 |
| Rich Products Corporation | 3.8/5 |
| Darden Restaurants | 3.7/5 |
| Flowers Foods | 3.3/5 |
| ARYZTA | 3.2/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Ruby Tuesday | 1.8/5 |
| Mills | N/A |
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ARYZTA as an Employer
3.0/5
ARYZTA has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
ARYZTA scored a 40 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of ARYZTA would recommend the brand to a friend. ENPS measures how likely ARYZTA employees would recommend working at ARYZTA to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
