20
NPS
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AXIOS
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About AXIOS' Brand
Axios is a digital media company that gets you smarter, faster with news that matters. Axions work every day to build a culture that embodies their company values: audience first, excellence always, and candor. Axions live these values every day in how they treat their audiences, customers, partners, and each other. They're looking for new team members who want to help advance their mission of getting people smarter, faster and who value their values. Among its major competitors, AXIOS is ranked in 4th place for NPS while Bloomberg Media is 1st, and Cherwell Software is 2nd.Their current valuation is $90.00M
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
AXIOS Ranking
- #2 / 4 of its competitors
AXIOS NPS
AXIOS's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether AXIOS's customers would recommend using the product based on a scale of -100 to 100.
AXIOS Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
AXIOS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Sep 2020 0 | Sep 2020 | 0 |
Jan 2021 33 | Jan 2021 | 33 |
Mar 2021 0 | Mar 2021 | 0 |
Sep 2022 20 | Sep 2022 | 20 |
How Other Brands Compare
AXIOS is ranked second for NPS among its competitors. The New York Times and Vox Media, Inc. come in first and third, with The Washington Post coming in at #4. Among those competitors, it is the lowest valued company behind The New York Times.
AXIOS |  The New York Times |  Vox Media, Inc. |  The Washington Post | |
| Global Ranking | #- | #627 | #690 | #- |
| NPS | 20 | 31 | 14 | -7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $90.00M | $8.49B | $1.00B | $2.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AXIOS NPS by Gender
AXIOS's NPS was rated 34 by Male customers on Comparably.
Male
34
AXIOS's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
AXIOS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AXIOS NPS by Usage
AXIOS's NPS was rated -34 points by customers who have used AXIOS's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
AXIOS NPS vs. Competitors
Compared to its competitors, AXIOS's NPS is rated right above Vox Media, Inc., and is preceded by The New York Times.
| COMPANY | NPS Score | |
|---|---|---|
 | Bloomberg Media | 67 |
 | Cherwell Software | 45 |
| The New York Times | 31 |
| AXIOS | 20 |
| Vox Media, Inc. | 14 |
 | Politico | 4 |
| The Washington Post | -7 |
 | USA Today | -18 |
AXIOS Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of AXIOS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AXIOS Customer Loyalty Score by Gender
AXIOS's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AXIOS.
Male
100%
Yes
Female
N/A
Yes
AXIOS Customer Loyalty Score by Usage
AXIOS's Customer Loyalty score was rated 70% by customers who have used AXIOS's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AXIOS Customer Loyalty vs. Competitors
Compared to its competitors, AXIOS's Customer Loyalty score is rated right above The Washington Post, and is preceded by The New York Times.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vox Media, Inc. | 85% |
| Bloomberg Media | 83% |
| The New York Times | 78% |
| AXIOS | 76% |
| The Washington Post | 75% |
| USA Today | 72% |
| Cherwell Software | 65% |
| Politico | 51% |
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AXIOS Product Quality
4/5
AXIOS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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AXIOS Product Information
AXIOS’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.axios.com
- Company Size
- 501-1,000 Employees
Industry
Media and Entertainment
Quick Insights into AXIOS Product Quality
AXIOS's Product Quality score was rated highest by Male customers.
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Ranked AXIOS Product Quality the Highest
AXIOS Product Quality Score by Gender
AXIOS's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
AXIOS Product Quality Score by Usage
AXIOS's Product Quality score was rated 4.1 stars by customers who have used AXIOS's products/services for Less than 1 Year.
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AXIOS Product Quality vs. Competitors
Compared to its competitors, AXIOS's Product Quality score is rated right above Bloomberg Media, and is preceded by The New York Times.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cherwell Software | 4.1/5 |
| The New York Times | 4.1/5 |
| AXIOS | 4/5 |
| Bloomberg Media | 4/5 |
| Vox Media, Inc. | 3.8/5 |
| The Washington Post | 3.5/5 |
| Politico | 3.5/5 |
| USA Today | 2.7/5 |
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AXIOS Pricing
AXIOS ROI & Value For Money
4.1/5
AXIOS has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into AXIOS ROI
AXIOS's ROI score was rated highest by Male customers.
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Ranked AXIOS ROI the Highest
AXIOS ROI Score by Gender
AXIOS's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
AXIOS ROI Score by Usage
AXIOS's ROI score was rated 4.3 stars by customers who have used AXIOS's products/services for Less than 1 Year.
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AXIOS Pricing vs. Competitors
Compared to its competitors, AXIOS's ROI score is rated right above Cherwell Software.
| COMPANY | Pricing Score | |
|---|---|---|
| AXIOS | 4.1/5 |
| Cherwell Software | 4/5 |
| The New York Times | 3.9/5 |
| Bloomberg Media | 3.7/5 |
| Vox Media, Inc. | 3.7/5 |
| Politico | 3.7/5 |
| The Washington Post | 3.2/5 |
| USA Today | 2.7/5 |
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AXIOS Customer Satisfaction (CSAT)
AXIOS Customer Satisfaction (CSAT) Score
100 / 100
AXIOS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AXIOS Customer Satisfaction vs. Competitors
Compared to its competitors, AXIOS's Customer Satisfaction score is rated right above The New York Times.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AXIOS | 100% |
| The New York Times | 76% |
| Vox Media, Inc. | 74% |
| Bloomberg Media | 66% |
| Politico | 63% |
| The Washington Post | 53% |
| USA Today | 43% |
| Cherwell Software | 0% |
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AXIOS Customer Service
4/5
AXIOS has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About AXIOS's Customer Service
Address
3100 Clarendon Boulevard, Arlington, VA 22201
Website
http://www.axios.com
Phone Number
2023210003
AXIOS's Social Links
Quick Insights into AXIOS Customer Service
AXIOS's Customer Service score was rated highest by Male customers.
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Ranked AXIOS Customer Service the Highest
AXIOS Customer Service Score by Gender
AXIOS's Customer Service score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
AXIOS Customer Service Score by Usage
AXIOS's Customer Service score was rated 4 stars by customers who have used AXIOS's products/services for Less than 1 Year.
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AXIOS Customer Service vs. Competitors
Compared to its competitors, AXIOS's Customer Service score is rated right above The New York Times.
| COMPANY | Customer Service Score | |
|---|---|---|
| AXIOS | 4/5 |
| The New York Times | 3.8/5 |
| Bloomberg Media | 3.7/5 |
| Vox Media, Inc. | 3.7/5 |
| Politico | 3.6/5 |
| USA Today | 3/5 |
| The Washington Post | 2.9/5 |
| Cherwell Software | 2.8/5 |
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AXIOS as an Employer
4.8/5
AXIOS has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AXIOS scored a 20 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of AXIOS would recommend the brand to a friend. ENPS measures how likely AXIOS employees would recommend working at AXIOS to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 89% | Promoters |
|---|---|
| 9% | Passive |
| 2% | Detractors |
